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Fault logged, no contact?

Posts: 98
Registered: ‎09-09-2011

Fault logged, no contact?

I've logged a fault with my FTTC and the woman in tech support said there is a copper fault and would raise a fault.  She said another team would contact me regarding scheduling an appointment/fix.
I haven't had any phone call yet for this, any ideas how long it usually takes to receive this call?
Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Fault logged, no contact?

Hi there.
It looks like our automated testing has found a external issue on the line.
The engineers can work on this without having to visit your property so they should be able to get that fixed.
If you have any further issues please let us know.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team