Fault logged, no contact?

[#1]

Hi
I've logged a fault with my FTTC and the woman in tech support said there is a copper fault and would raise a fault.  She said another team would contact me regarding scheduling an appointment/fix.
I haven't had any phone call yet for this, any ideas how long it usually takes to receive this call?

[#2]

Hi there.
It looks like our automated testing has found a external issue on the line.
The engineers can work on this without having to visit your property so they should be able to get that fixed.
If you have any further issues please let us know.