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Fault Ticket Update

Olifran
Grafter
Posts: 132
Registered: 21-11-2011

Fault Ticket Update

Hi

Can a member of PN update me in my ticket 

127476313

 

Thanks

Chris

4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Fault Ticket Update

I've checked the fault and there hasn't been a decent update yet, the fault has come back from BT saying the line tested ok.

 

Can you run a BT speedtest, ensuring the 'further diagnostics' test is run after the first one completes, this will record the performance of the line for us.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Olifran
Grafter
Posts: 132
Registered: 21-11-2011

Re: Fault Ticket Update

Thanks

I have ran the speed test:

 

Home Image not loadedTesting Image not loadedResult Image not loaded
   
FAQ

Results Image not loaded

 



1. Best Effort Test: -provides background information.

  Download Speed
  6.38 Mbps
   
0 Mbps 6.56 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 6.38 Mbps
 For your connection, the acceptable range of speedsis 4.59 Mbps-6.56 Mbps .
 Additional Information:
 IP Profile for your line is - 6.56 Mbps


2. Upstream Test: -provides background information.

  Upload Speed
  6.45 Mbps
   
0 Mbps 20 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 6.45Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps



We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 

 

Please visit the FAQ if you are unable to understand the test results.

 
 
   
Olifran
Grafter
Posts: 132
Registered: 21-11-2011

Re: Fault Ticket Update

Chris
All good now. Re booted everything and did a wired speed test on BT. Results are now up as they should be.

Thanks for your help.
Feel free to delete/close this thread.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Fault Ticket Update

Good to hear, if you get any issues just update the fault, it'll remain open for 14 days to allow this.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff