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Fault Ticket No Reply For 3 Days

OB
Dabbler
Posts: 10
Registered: 03-09-2014

Fault Ticket No Reply For 3 Days

I was having problems with online games lagging so I setup thinkbroadband’s ping tester and it’s been showing about 3% packet loss during the day and up to 40% in the evening.


I opened a fault ticket (130113637) on Saturday and I have had no response since.

 

 

23-07-2016 My Broadband Ping - PN2 24-07-2016 My Broadband Ping - PN2 My Broadband Ping - PN3 25-07-2016 My Broadband Ping - PN3 My Broadband Ping - PN4 26-07-2016 My Broadband Ping - PN4 27-07-2016 My Broadband Ping - PN4

5 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: Fault Ticket No Reply For 3 Days

Hi there,

 

Which games are you having issues with and could you provide a tracert to the servers/sites you play the games on so we can take a look?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Terranova667
Aspiring Pro
Posts: 1,245
Thanks: 56
Fixes: 2
Registered: 19-02-2014

Re: Fault Ticket No Reply For 3 Days

I would have thought the constant packet loss being shown in the TBB graphs especially in the evenings is evidence enough something isn't right

OB
Dabbler
Posts: 10
Registered: 03-09-2014

Re: Fault Ticket No Reply For 3 Days

I have been playing today and the jerky movements are much better but I still have massive packet loss in the evening.

Also still no reply to the fault ticket can you just run a line test and see if that’s the problem.

 

28-07-2016 My Broadband Ping - PN4

 

Live My Broadband Ping - PN4

Starmans
Grafter
Posts: 82
Thanks: 3
Registered: 03-03-2015

Re: Fault Ticket No Reply For 3 Days

Have you got large downloads or uploads running that maybe swamping your bandwidth?

Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: Fault Ticket No Reply For 3 Days

Which games are you having issues with and could you provide a tracert to the servers/sites you play the games on so we can take a look?

This would be really useful for us to look at.

I would have thought the constant packet loss being shown in the TBB graphs especially in the evenings is evidence enough something isn't right

It does show something isn't right yes, that kind of hump can often be capacity issues on the SVLAN.

 

@OB The speed test results that have been stored are really good, could you run the speedtest again when you're having poor performance please as this records the results directly against your line. I'll get your fault chased up too.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff