Fault Ticket No Reply For 3 Days
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Fault Ticket No Reply For 3 Days
28-07-2016 2:11 PM
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I was having problems with online games lagging so I setup thinkbroadband’s ping tester and it’s been showing about 3% packet loss during the day and up to 40% in the evening.
I opened a fault ticket (130113637) on Saturday and I have had no response since.
Re: Fault Ticket No Reply For 3 Days
28-07-2016 2:29 PM
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Hi there,
Which games are you having issues with and could you provide a tracert to the servers/sites you play the games on so we can take a look?
Re: Fault Ticket No Reply For 3 Days
28-07-2016 8:36 PM
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I would have thought the constant packet loss being shown in the TBB graphs especially in the evenings is evidence enough something isn't right
Re: Fault Ticket No Reply For 3 Days
28-07-2016 9:52 PM
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Re: Fault Ticket No Reply For 3 Days
29-07-2016 12:32 AM
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Have you got large downloads or uploads running that maybe swamping your bandwidth?
Re: Fault Ticket No Reply For 3 Days
29-07-2016 11:27 AM
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Which games are you having issues with and could you provide a tracert to the servers/sites you play the games on so we can take a look?
This would be really useful for us to look at.
I would have thought the constant packet loss being shown in the TBB graphs especially in the evenings is evidence enough something isn't right
It does show something isn't right yes, that kind of hump can often be capacity issues on the SVLAN.
@OB The speed test results that have been stored are really good, could you run the speedtest again when you're having poor performance please as this records the results directly against your line. I'll get your fault chased up too.
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- Re: Fault Ticket No Reply For 3 Days