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Fault ID # 115164296

Community Veteran
Posts: 1,233
Thanks: 19
Fixes: 2
Registered: 22-06-2012

Fault ID # 115164296

Since I filed this fault last week (115164296), my speeds are gradually decreasing & I'm now down to 24/7 from 45/12. Could someone on the forum staff please be kind enough to hasten this along before I lose my connection? I am testing wired.
I'm suggesting that the fault is being caused by a poor connection on the pole opposite my house. The box from where my copper wire emanates is in very poor condition & OR are forever attending to it fixing faults.
Thanks in advance.
Nick
3 REPLIES
Community Veteran
Posts: 1,233
Thanks: 19
Fixes: 2
Registered: 22-06-2012

Re: Fault ID # 115164296

Another 24 hours has passed & still no update. I would really appreciate some help from you wonderfully helpful Plusnet staff!!  Wink
Community Veteran
Posts: 1,233
Thanks: 19
Fixes: 2
Registered: 22-06-2012

Re: Fault ID # 115164296

I've just received a detailed reply to the fault with full instructions for further tests at my end. Thanks very much C, I'm very pleased with the service.
Community Veteran
Posts: 1,233
Thanks: 19
Fixes: 2
Registered: 22-06-2012

Re: Fault ID # 115164296

Things have now improved immensely I'm glad to say! It appears that there must have been an unknown external problem which caused the initial speed drop. At 04.00 this morning interleaving was turned off & my latency decreased by over 50%

I filed a request this afternoon for my profile to be increased. This has been promptly actioned & my download speed has increased from 36 to 47+. My sincere thanks to PN technical support for resolving this matter!! Smiley
Merry Christmas to you all.