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Fast upload, slow download

FIXED
SoupDragon
Newbie
Posts: 2
Thanks: 1
Registered: 16-09-2017

Fast upload, slow download

Hi,

Woke up this morning to find our broadband is slow.

 

BTW Performance checker states:

Download Speed: 2.07Mbps

Upload Speed: 15.75Mbps

Ping Latency 245.75ms

 

Help! Smiley

47 REPLIES
veggiewoppa
Newbie
Posts: 1
Thanks: 1
Registered: 16-09-2017

Re: Fast upload, slow download

Sadly I can't help but I can confirm you're not the only one. I'm in the NP19 area of south Wales if that helps tie things together at all
adam1966
Dabbler
Posts: 19
Registered: 10-03-2017

Re: Fast upload, slow download

Same here in London E3.

 

2017-09-16 09.01.14 am.png

rongtw
Seasoned Hero
Posts: 6,461
Thanks: 1,211
Fixes: 11
Registered: 01-12-2010

Re: Fast upload, slow download

mm something odd here ?  @Gandalf can you check

speed.PNG

 

 

 

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
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rongtw
Seasoned Hero
Posts: 6,461
Thanks: 1,211
Fixes: 11
Registered: 01-12-2010

Re: Fast upload, slow download

you can check BT service here see if your area has a fault https://btbusiness.custhelp.com/app/service_status/

or here https://status.zen.co.uk/broadband/

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Shrui
Hooked
Posts: 6
Registered: 07-10-2016

Re: Fast upload, slow download

rongtw
Seasoned Hero
Posts: 6,461
Thanks: 1,211
Fixes: 11
Registered: 01-12-2010

Re: Fast upload, slow download

you are better testing here Thumbs Up http://speedtest.btwholesale.com/

and take the further diagnostic test , it will save the test to your profile and PN can check

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Shrui
Hooked
Posts: 6
Registered: 07-10-2016

Re: Fast upload, slow download

Sorry for the repeat posts, I didn't actually click post on those!

 

Testing at the wholesale test I get:

 

Glasgow G51

Download: 1.16Mbps

Upload: 1.78Mpbs

Ping is up and down, sometimes 26 or 48 ms, sometimes spikes to 250ms

bigwest
Dabbler
Posts: 10
Thanks: 1
Registered: 07-01-2015

Re: Fast upload, slow download

Same DL speed issues for me this morning in north east of scotlandspeed.JPG

Nozbit
Newbie
Posts: 3
Thanks: 4
Registered: 16-09-2017

Re: Fast upload, slow download

Same as everyone else. Chronic download speeds of less than 2mb this morning on a hardwired connection. Upload is fine. 

Bishopp376
Newbie
Posts: 3
Thanks: 1
Registered: 02-04-2017

Re: Fast upload, slow download

Same here in Wiltshire. 30 minute wait to call Plusnet!

Lucky if I can get 1mbps download but upload not affected.

malfunkshun
Dabbler
Posts: 13
Thanks: 3
Registered: 13-11-2016

Re: Fast upload, slow download

same issue, in addition to issues with website load time I have had for a few days. Cant run the BTW further tests for some reason. Started some time around 130am I think. 
Oh, I am in Pembrokeshire btw.
furthertests.jpgloadtimes.jpg

TheCommsGuy
Newbie
Posts: 3
Thanks: 3
Registered: 16-09-2017

Re: Fast upload, slow download

Same here in sunny Suffolk (1Mbps Down, 16Mbps Up), seems to have happened at just past midnight which usually means it's down to a centralised BT change. All logged with PlusNet & BT... & wait

 

marcusk
Grafter
Posts: 42
Thanks: 2
Registered: 18-03-2013

Re: Fast upload, slow download

Same, Banbury. Poor service yet again.

 

1. Best Effort Test: 

Download Speed : 1.81 Mbps

2. Upstream Test: 

Upload Speed : 3.55 Mbps

 

DanCarreras
Hooked
Posts: 5
Registered: 22-11-2016

Re: Fast upload, slow download

Same here in Oxfordshire! (Banbury) 

Spent an hour on the phone to support and they have no idea what's happening. Escalated to faults, and think it's a local issue. Annoyingly, nothing on site saying about service status, and clearly an issue with their exchange/infrastructure as it's nationwide.  

Screen Shot 2017-09-16 at 11.59.30 am.png