Fantastic install today

[#1]

Had a new line with Fibre Broadband installed today. People are very quick to complain when things go wrong but I just wanted to give some words of praise for the Openreach engineer who installed my line. There was a problem with the new line at the exchange. The installer stuck with the job, which took a couple of hours longer than anticipated, and went the extra mile leaving me with a fully operating line and excellent broadband.

A couple of questions:

1. I initially took out a line only phone package. Can I have evening and weekends added to it - or do I need to wait?

2. I'd quite like to have Plusnet tv, How long do I have to wait before I can apply?

Thanks.

[#2]

Hi Shuff, 

That's great to hear and thanks very much for taking the time to post your feedback about this. 

As for TV you can add that at any time.

You can request a change of phone package at any point, it would automatically be scheduled to take place on the next billing date.