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Fantastic install today

Shuff
Newbie
Posts: 1
Registered: ‎26-03-2018

Fantastic install today

Had a new line with Fibre Broadband installed today. People are very quick to complain when things go wrong but I just wanted to give some words of praise for the Openreach engineer who installed my line. There was a problem with the new line at the exchange. The installer stuck with the job, which took a couple of hours longer than anticipated, and went the extra mile leaving me with a fully operating line and excellent broadband.

 

A couple of questions:

 

1. I initially took out a line only phone package. Can I have evening and weekends added to it - or do I need to wait?

2. I'd quite like to have Plusnet tv, How long do I have to wait before I can apply?

 

Thanks.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,656
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Fantastic install today

Hi Shuff, 

 

That's great to hear and thanks very much for taking the time to post your feedback about this. 

 

As for TV you can add that at any time.

 

You can request a change of phone package at any point, it would automatically be scheduled to take place on the next billing date. 



If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team