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Failed billing / connection speed issues

Posts: 3
Thanks: 1
Registered: ‎28-02-2019

Failed billing / connection speed issues



i am still getting the failed billing message after paying my outstanding bill. Can someone at plusnet please look into this ?


Also my internet speed seems to be all over the place at the moment and is no where near the minimum speed that I was quoted when I upgraded to fibre extra, again can someone at plusnet look into this for me please.


speed test completed over WiFi and currently only getting 23.1 download and 3.46 upload.


best I have had is 64.3 and 13.7



Plusnet Help Team
Plusnet Help Team
Posts: 18,226
Thanks: 5,915
Fixes: 985
Registered: ‎21-04-2017

Re: Failed billing / connection speed issues

Hi Andy.

I've sorted out the failed payment message so you shouldn't see that anymore. I've also tested your line and I can see your router in sync at a stable rate of 76.3mbps with no congestion seen at the exchange. What do your speeds look like over a wired connection as opposed to WiFi?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team