Failed billing / connection speed issues

[#1]

Hi

i am still getting the failed billing message after paying my outstanding bill. Can someone at plusnet please look into this ?

Also my internet speed seems to be all over the place at the moment and is no where near the minimum speed that I was quoted when I upgraded to fibre extra, again can someone at plusnet look into this for me please.

speed test completed over WiFi and currently only getting 23.1 download and 3.46 upload.

best I have had is 64.3 and 13.7

andy 

[#2]

Hi Andy.

I've sorted out the failed payment message so you shouldn't see that anymore. I've also tested your line and I can see your router in sync at a stable rate of 76.3mbps with no congestion seen at the exchange. What do your speeds look like over a wired connection as opposed to WiFi?