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Failed FTTC install, but ADSL2+ sync with no PPP

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wayyoung
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Posts: 126
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Registered: 06-12-2014

Failed FTTC install, but ADSL2+ sync with no PPP

Hi all.

 

Just wondering if anybody had suffered a similar failed install as I did on Monday?

ADSL2+ upgraded to FTTC. Line syncs (Hub1 into master socket) on ADSL2+ still after numerous factory resets. No PPP connection at all. No VDSL sync.

 

Engineer is currently working the line. Any thoughts or ideas?

11 REPLIES
wayyoung
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Registered: 06-12-2014

Re: Failed FTTC install, but ADSL2+ sync with no PPP

For info it turned out to be a miss wiring at the DSLAM in my cabinet.

Plusnet Staff
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Registered: 22-08-2015

Re: Failed FTTC install, but ADSL2+ sync with no PPP

Fix

It looks like it was a jumpering problem at the cabinet, from the engineer notes. Tests are showing the circuit in sync at 80/20. Able to setup the PPP now?

 

+Edit+

I didn't see your reply before I posted this.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
wayyoung
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Re: Failed FTTC install, but ADSL2+ sync with no PPP

PPP connection established immediately after syncing.

 

I had to rush back to work but it appeared to have a healthy sync rate. Will test it later and probably swap out the Hub1 as it's sitting precariously on a window ledge for testing purposes and see what we've got here.

 

We finally seem to have got there in the end after 2 1/2 months and I hope it's the end of all these troubles.

Now...if I could only sort out all the other world problems life would be good indeed :-)

Plusnet Staff
Plusnet Staff
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Registered: 22-08-2015

Re: Failed FTTC install, but ADSL2+ sync with no PPP

Awesome, I'm happy to hear it.

 

Aye, it's been quite a journey! Glad to see you're getting a massive boost in speed now on this cabinet.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
wayyoung
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Registered: 06-12-2014

Re: Failed FTTC install, but ADSL2+ sync with no PPP

and with a bit of headroom to spare

 

  Upstream Downstream
Current Rate (Kbps) 19999 79995
Max Rate (Kbps) 38157 103846
SNR Margin (dB) 23.2 13
Line Attenuation (dB) 10.1 10.3
Errors (Pkts) 0 0

 

Thanks again for all your help.

 

Be well ;-)

Browni
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Re: Failed FTTC install, but ADSL2+ sync with no PPP

Nice!
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Plusnet Staff
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Registered: 22-08-2015

Re: Failed FTTC install, but ADSL2+ sync with no PPP

Success. No problems, I'm happy to have helped you through this. Smiley

 

If there's ever anything else I can help with please just let me know.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
jafreer
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Re: Failed FTTC install, but ADSL2+ sync with no PPP

What fantastic line stats. You must be sitting on top of the cabinet! Look at those SNRMs. Jealous!

wayyoung
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Registered: 06-12-2014

Re: Failed FTTC install, but ADSL2+ sync with no PPP

I guess I'm between 150-200m from the cabinet but I haven't seen the estimates from any line tests as yet.

Plusnet Staff
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Registered: 22-08-2015

Re: Failed FTTC install, but ADSL2+ sync with no PPP

Line length is sitting at around...

Estimated Line Length In Metres 243.6
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
wayyoung
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Registered: 06-12-2014

Re: Failed FTTC install, but ADSL2+ sync with no PPP

It's amazing how long a line actually is compared to how long you think it may be, or think it needs to be.