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Facebook app really slow

nim81
Dabbler
Posts: 12
Thanks: 6
Registered: ‎12-06-2017

Re: Facebook app really slow

Same problem for me aswell. It's been doing this for quite a while and I thought it was just me - typically it happens when you try to view comments on something and it just loads for ages then times out. Switching the wifi off then on again on the iPhone makes them load.

 

No issues when you use the app over just 4G and it also works fine on the wifi at work, which is just a bog-standard ADSL connection rather than the 78mbps fibre I've got at home where I have the issues.

Router is the standard Plusnet one.

lrc123
Grafter
Posts: 48
Thanks: 14
Registered: ‎04-04-2017

Re: Facebook app really slow

Hopefully someone from Plusnet will look into this as there are a few people with this issue.
Balb0wa
Dabbler
Posts: 18
Registered: ‎26-04-2017

Re: Facebook app really slow

same here as well, fine on 4G

Community Gaffer
Community Gaffer
Posts: 5,382
Thanks: 713
Fixes: 6
Registered: ‎04-04-2007

Re: Facebook app really slow

Thanks for replying,.

 

Can anyone confirm that the app on their phone is working fine on WiFi when it is NOT a PN broadband connection?

Kelly Dorset
Broadband Service Manager
lrc123
Grafter
Posts: 48
Thanks: 14
Registered: ‎04-04-2017

Re: Facebook app really slow

I only experience this on my Plusnet fibre connection. 4G is fine, even the 5Mbps broadband at my parents house is significantly faster.

Whilst my Virgin media contract over lapped with joining Plusnet I was able to do back to back comparisons- Plusnet was faster for everything except Facebook. Bear in mind that I swapped from Virgin to Plusnet because I found Virgin to be unacceptably slow < 10Mbps.
Community Gaffer
Community Gaffer
Posts: 5,382
Thanks: 713
Fixes: 6
Registered: ‎04-04-2007

Re: Facebook app really slow

Thanks.   We're seeing if we can work out why this could happen.  

Kelly Dorset
Broadband Service Manager
nim81
Dabbler
Posts: 12
Thanks: 6
Registered: ‎12-06-2017

Re: Facebook app really slow

Hi Kelly, I can confirm that the Facebook app works fine on my work WiFi but I have the problem at home on my Plusnet connection

uloonat
Dabbler
Posts: 16
Thanks: 3
Registered: ‎06-06-2017

Re: Facebook app really slow

I can confirm this. Have tried using the app on BT and virgin wifi with absolutely no problems.

However yesterday I connected to my plusnet wifi using a VPN and the problem disappeared.
starfluf
Newbie
Posts: 2
Registered: ‎04-07-2014

Re: Facebook app really slow

We're also experiencing this issue. We're on Plusnet fibre broadband and whenever at home on wifi the FB app connectivity is hanging. As soon as we switch to 3G/4G, it's fine. My wife and I are both using ios. 

Superuser
Superuser
Posts: 3,759
Thanks: 2,222
Fixes: 14
Registered: ‎10-04-2007

Re: Facebook app really slow

I've given this thread a 'prod' internally.

Plusnet Help Team
Plusnet Help Team
Posts: 14,324
Thanks: 4,468
Fixes: 730
Registered: ‎21-04-2017

Re: Facebook app really slow

Sorry to hear you're having speed problems with the Facebook app. Testing your line isn't identifying any issues.

Is this just specific to that app, or are you seeing this across other apps/webpages?

 

Anoush.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
lrc123
Grafter
Posts: 48
Thanks: 14
Registered: ‎04-04-2017

Re: Facebook app really slow

As previously mentioned, just on Facebook and instagram and just on Plusnet connection.
Community Gaffer
Community Gaffer
Posts: 17,713
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Registered: ‎05-04-2007

Re: Facebook app really slow

Hi there, what if you log in to the Facebook website on a browser via your mobile?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
lrc123
Grafter
Posts: 48
Thanks: 14
Registered: ‎04-04-2017

Re: Facebook app really slow

As per previous comments it is fine on their mobile website. However that isn't ideal, especially not for instagram.
Community Gaffer
Community Gaffer
Posts: 5,382
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Registered: ‎04-04-2007

Re: Facebook app really slow


@uloonat wrote:
I can confirm this. Have tried using the app on BT and virgin wifi with absolutely no problems.

However yesterday I connected to my plusnet wifi using a VPN and the problem disappeared.

 

Hi,

 

That's helpful information.  Can you double check this, just to make sure it wasn't chance?   It disappearing due to a VPN starts to point the finger at a bunch of things.

 

Which VPN are you using and do you know where your endpoint is based?

Kelly Dorset
Broadband Service Manager