Facebook app really slow
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Re: Facebook app really slow
18-04-2018 10:31 AM
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Hi Kelly
I'm having this problem consistently & have been following this thread for months, 80% of my usage is Instagram / facebook via app so would be more than happy to be involved with the solution before my contract ends.
Re: Facebook app really slow
01-05-2018 4:57 PM - edited 01-05-2018 4:57 PM
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FYI all, we've got some more captures planned for tomorrow night on this. Cross fingers we find something which helps us track it down.
Ex-Broadband Service Manager
Re: Facebook app really slow
01-05-2018 10:16 PM
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I reinstalled Facebook tonight in preparation and have been unable to replicate the problem- everything loads instantly. Same goes for Instagram (although I never really had problems with that one.)
I'll try again tomorrow morning to replicate it, but unfortunately (well, fortunately for me) it seems to be working without fault.
Re: Facebook app really slow
02-05-2018 4:32 PM
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Thanks for letting us know @Jkh88093 I'm please everything's working for you I'll not call you this evening but if you have any issues please let us know.
Re: Facebook app really slow
10-07-2018 7:23 AM
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Re: Facebook app really slow
10-07-2018 8:42 PM - edited 10-07-2018 8:43 PM
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The only way to resolve your issue is to change ISP to anyone other than plusnet.
Re: Facebook app really slow
10-07-2018 10:23 PM
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Re: Facebook app really slow
11-07-2018 5:30 AM - edited 11-07-2018 5:31 AM
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The promises about a BT engineer directly looking into this have come to exactly nothing.
Wait your time and then leave. Tell everyone you know about how they treat customers.
Don't expect Plusnet to even bother responding to this thread, if they do they will say some nonsense about how they are getting to a solution but in reality are just trying to keep you so you sign up to another contract of heartache.
Re: Facebook app really slow
11-07-2018 6:19 AM
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I guess you pay the few quid more a month for an actual service that works.
Re: Facebook app really slow
11-07-2018 9:25 AM
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@Pearsonchris wrote:
This thread appears to have died a death. I’m still getting the issues. What’s going on?
We are still really struggling to replicate it. Are you able to consistently replicate it?
Ex-Broadband Service Manager
Re: Facebook app really slow
11-07-2018 12:50 PM
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Next step will be deleting this thread and denying their was ever a problem.
Does this mean that we can all come out of our contracts as you have been unable to provide us with the service that we paid for?
Re: Facebook app really slow
11-07-2018 1:11 PM
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Absolutely not Bob, firstly we use external moderators here not Plusnet staff. That means if you stay with the rules your posts and threads will remain censorship free. There's no bias here and wee feel that this approach allows issues be discussed fairly.
Secondly, we haven't stopped investigating it, there's plenty being done behind the scenes. replication would make it much much easier though.
@BobRegis wrote:
Does this mean that we can all come out of our contracts as you have been unable to provide us with the service that we paid for?
This is an intermittent problem so no, we wouldn't let you cancel free of charge, if however it's not intermittent for you and you'd be happy to replicate it for us to capture we'd be extremely grateful and it would help us rectify the problem sooner.
Re: Facebook app really slow
12-07-2018 5:33 PM
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But if it’s not intermittent can you help them solve it? Hahahaha, if it’s not intermittent you can leave for free clearly. They won’t help you, so why stick around to have no resolve still and help them after all they really do is ignore you. It’s been going on for years!
Send the ombudsman this thread along with you wanting to leave. They’ll help you, ignore these ‘non-bias’ mods.
Re: Facebook app really slow
16-09-2018 10:50 AM - edited 16-09-2018 10:51 AM
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Re: Facebook app really slow
16-09-2018 11:35 AM
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I have just come across this thread and I have the same problem - slow FB loading, sometimes the site loading stalls completely. I am not a regular FB user, so it never really bothered me that much and I assumed it was probably the FB website which was slow.
I am using a BT HH5 with OpenWRT installed, via FTTC.
I have tried rebooting the router, wired and WiFi. I changed from using PN's DNS to OpenDNS to resolve another issue - BBCi access problems. The DNS change seemed to resolve that entirely.
I normally use Firefox, but Edge exhibits the same issues.
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