Facebook app really slow
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Re: Facebook app really slow
01-07-2017 8:07 AM
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Re: Facebook app really slow
04-07-2017 9:10 AM
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Everyone using the Hub one. If you give the Hub one a reboot, does Facebook perform better after its rebooted? Or does it stay the same?
Ex-Broadband Service Manager
Re: Facebook app really slow
04-07-2017 10:01 AM
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Re: Facebook app really slow
04-07-2017 10:07 AM
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Thanks.
Ex-Broadband Service Manager
Re: Facebook app really slow
04-07-2017 5:55 PM
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@lrc123 & @Lostk2, I've just upgraded your routers to the latest firmware revision (you may have noticed them reboot). Whilst there's nothing to suggest this is definitely hardware related, can you let me and @Kelly know if it's made any difference?
Bob Pullen
Plusnet Product Team
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Re: Facebook app really slow
04-07-2017 7:01 PM
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Facebook for me on my desktop using chrome is also very slow, wired connection. Can someone update mine
Re: Facebook app really slow
05-07-2017 11:02 AM
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@geekofbroadband, there's nothing to suggest a firmware update is going to help. Let's see what @lrc123 and @Lostk2 come back with first.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Facebook app really slow
05-07-2017 12:44 PM
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Hi so initial feedback is positive, my wife and daughter both suggested yesterday that they have seen a marked difference and last night they didn't need to revert to 4G at all. Personally if i play videos in facebook it is guaranteed to stop and buffer I've just left it running a few and one after the other and it didn't buffer at all. I will continue testing it throughout the week and let you know but so far so good. (A huge thanks if this has fixed it 🙂
Re: Facebook app really slow
05-07-2017 1:32 PM
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Could you do this for me too?
Re: Facebook app really slow
05-07-2017 5:47 PM - edited 05-07-2017 5:47 PM
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@Lostk2 wrote:
Hi so initial feedback is positive...
Interesting
@cmoorst & @geekofbroadband, your routers have been updated too.
Worth noting that the firmware update does initiate a router reboot, which could be what's helped. Wise to keep an eye on things in case it deteriorates again.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Facebook app really slow
05-07-2017 6:24 PM
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That's encouraging news @bobpullen. If it does prove to be effective on the identified products, how long will it take to deploy across the estate? I guess it will be batched to avoid swamping the network.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Facebook app really slow
05-07-2017 6:33 PM - edited 05-07-2017 6:33 PM
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A firmware update is already planned to address the upload/PPP disconnection problem that's being discussed elsewhere. I anticipate the roll-out will commence this month.
Having said that, I'll be surprised if these Facebook performance issues are solely down to something in the current firmware. It's been in circulation/production since Summer/Autumn of last year!
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Facebook app really slow
06-07-2017 12:04 PM
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Re: Facebook app really slow
06-07-2017 12:53 PM
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@akeegan90, are you having problems with Facebook performance too?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Facebook app really slow
06-07-2017 2:43 PM
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