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Facebook app really slow

craigevs
Hooked
Posts: 8
Registered: ‎05-12-2018

Re: Facebook app really slow

I also get this with Facebook and Amazon apps on IOS, my wife also complains of the same thing. No sign of a fix tbh, so I’m ready to move supplier at the end of my contract because of it.
N1ckw_87
Hooked
Posts: 6
Registered: ‎20-05-2019

Re: Facebook app really slow

We got these which sorted it: https://www.amazon.co.uk/dp/B07RXLF5XZ/ref=cm_sw_r_cp_api_i_536MDbBHX5B3F

A bit expensive but had no issues at all since and probably worth it to ‘future-proof” the Wi-fi.
Plusnet Help Team
Plusnet Help Team
Posts: 1,631
Thanks: 272
Fixes: 56
Registered: ‎26-03-2018

Re: Facebook app really slow

Hi @craigevs 

Have you taken a look through the above replies by staff on this thread and tried the wireless diagnostic steps provided to other users? 

Are you only noticing this issue on apps or are you having general browsing issues on other devices wired as well as wireless? 

 

Thanks, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
Rich2359
Dabbler
Posts: 17
Thanks: 3
Registered: ‎01-01-2018

Re: Facebook app really slow

The fact that you’re still asking people the same questions this far down the line, clearly shows that you have done absolutely nothing about this ‘known issue’, despite it being years old now.
You really are a joke of a company.
Community Gaffer
Community Gaffer
Posts: 3,294
Thanks: 5,492
Fixes: 108
Registered: ‎29-09-2011

Re: Facebook app really slow

Hi @Rich2359 I apologise for my late response here but I've been off.

We really have done work on this and the issue was resolved for a large period of time. It's now resurfaced and we're trying to find out why this is happening. Over the last week or so whilst I've been off I've also started having this issue and I'll be offering my own services to test it, hopefully, we can find out why this is happening.

 Jono H
 Plusnet Community Manager
craigevs
Hooked
Posts: 8
Registered: ‎05-12-2018

Re: Facebook app really slow

Any news on this? My contract is ending in December and I’m off, as it’s still happening. Spend more time on 4G on my phone at home that on the Broadband.
Plusnet Help Team
Plusnet Help Team
Posts: 1,749
Thanks: 329
Fixes: 66
Registered: ‎11-01-2018

Re: Facebook app really slow

 

Hi @craigevs

 

At present there isn't anything to share in addition to what @JonoH has posted above - as soon as we know more, we'll ensure it's published here.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
Superuser
Superuser
Posts: 3,810
Thanks: 2,264
Fixes: 14
Registered: ‎10-04-2007

Re: Facebook app really slow


@RandallFlagg wrote:

At present there isn't anything to share in addition to what @JonoH has posted above - as soon as we know more, we'll ensure it's published here.

Worryingly this is becoming a stock response to many Plusnet systems problems.  😣

When can we expect some positive responses with expected clearance dates?

Community Gaffer
Community Gaffer
Posts: 3,294
Thanks: 5,492
Fixes: 108
Registered: ‎29-09-2011

Re: Facebook app really slow

It's proving difficult to replicate @MauriceC  it's not impacting all users, all the time. When I was impacted as soon as we started monitoring it it stopped misbehaving and worked normally.  We would never give an expected clearance date, but we certainly can't  for an intermittent issue that disappeared for a year.

 Jono H
 Plusnet Community Manager
Highlighted
Superuser
Superuser
Posts: 3,810
Thanks: 2,264
Fixes: 14
Registered: ‎10-04-2007

Re: Facebook app really slow

Thanks @JonoH , but my comment was more generic than this particular instance. ☹️

N1ckw_87
Hooked
Posts: 6
Registered: ‎20-05-2019

Re: Facebook app really slow

I changed hardware and the issue is completely resolved.

I still use the Plusnet hub to provide the internet connection, but using a different wireless router has removed all defects from the connection.

I’d start with the hardware.
lrc123
Rising Star
Posts: 50
Thanks: 14
Registered: ‎04-04-2017

Re: Facebook app really slow

Also fixed here (original poster of this long thread) with a new router after I had to get Plusnet’s CEO involved.
craigevs
Hooked
Posts: 8
Registered: ‎05-12-2018

Re: Facebook app really slow

Was the new router their One Hub still? Or have they upgraded them to a Smart Hub like BT’s yet? Unfortunately it’s too late For me really, my contract is due to end and I don’t want to sign up to another 18 months of a second class product. I’m probably going to move to EE as they use the Smart Hub form BT.
lrc123
Rising Star
Posts: 50
Thanks: 14
Registered: ‎04-04-2017

Re: Facebook app really slow

I think I was on my third One Hub before they sent me the Zyxel router that fixed the issue.