Facebook app really slow
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Re: Facebook app really slow
07-10-2019 10:19 PM
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Re: Facebook app really slow
07-10-2019 10:30 PM
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A bit expensive but had no issues at all since and probably worth it to ‘future-proof” the Wi-fi.
Re: Facebook app really slow
08-10-2019 11:50 AM
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Hi @Anonymous
Have you taken a look through the above replies by staff on this thread and tried the wireless diagnostic steps provided to other users?
Are you only noticing this issue on apps or are you having general browsing issues on other devices wired as well as wireless?
Thanks,
MoR
Re: Facebook app really slow
08-10-2019 7:35 PM
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You really are a joke of a company.
Re: Facebook app really slow
14-10-2019 12:47 PM
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Hi @Rich2359 I apologise for my late response here but I've been off.
We really have done work on this and the issue was resolved for a large period of time. It's now resurfaced and we're trying to find out why this is happening. Over the last week or so whilst I've been off I've also started having this issue and I'll be offering my own services to test it, hopefully, we can find out why this is happening.
Re: Facebook app really slow
20-11-2019 9:11 PM
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Re: Facebook app really slow
20-11-2019 9:40 PM
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Hi @Anonymous
At present there isn't anything to share in addition to what @JonoH has posted above - as soon as we know more, we'll ensure it's published here.
Best wishes
Dave
Re: Facebook app really slow
21-11-2019 9:16 AM
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@RandallFlagg wrote:
At present there isn't anything to share in addition to what @JonoH has posted above - as soon as we know more, we'll ensure it's published here.
Worryingly this is becoming a stock response to many Plusnet systems problems. 😣
When can we expect some positive responses with expected clearance dates?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Facebook app really slow
21-11-2019 11:23 AM
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It's proving difficult to replicate @MauriceC it's not impacting all users, all the time. When I was impacted as soon as we started monitoring it it stopped misbehaving and worked normally. We would never give an expected clearance date, but we certainly can't for an intermittent issue that disappeared for a year.
Re: Facebook app really slow
21-11-2019 11:29 AM
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Thanks @JonoH , but my comment was more generic than this particular instance. ☹️
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Facebook app really slow
21-11-2019 11:32 AM
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I still use the Plusnet hub to provide the internet connection, but using a different wireless router has removed all defects from the connection.
I’d start with the hardware.
Re: Facebook app really slow
21-11-2019 8:05 PM
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Re: Facebook app really slow
21-11-2019 8:10 PM
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Re: Facebook app really slow
21-11-2019 8:13 PM
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Re: Facebook app really slow
21-01-2020 9:31 PM
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Happening in 2020 still. Started a week ago. Problems on an iPhone, a Huawei Android and a laptop with wireless or wired connection plus a desktop machine only on the wire. Facebook is intermittent. Instagram does not load pictures at all, tried reinstalling the App, tried Chrome/ Edge / Firfox and vivaldi.
Messed with wireless settings as per peoples recommendations but as I say this happens on two Windows machines on the wire also.
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