Facebook app really slow
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Re: Facebook app really slow
05-09-2017 5:47 PM
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Hi Kelly
When i test via the BTW Performance test, wired i get good speeds but when doing a wireless test the speed fluctuates between single numbers and 20mb on average.
My laptop is only around 2 meters away from the router and the router is plugged into the main phone socket.
I have completed a test on tablet, mobile and android devises they are all getting the fluctuation in speed.
Mark
Re: Facebook app really slow
05-09-2017 5:56 PM - edited 05-09-2017 5:57 PM
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I don't know about Instagram as I don't use it sorry, but definitely on the Facebook App on iOS. I haven't noticed the issue elsewhere and would usually get the issue daily. Since fitting the BT Smart Hub 6 on Sunday though, we haven't noticed the issue once, so fingers crossed.
Re: Facebook app really slow
06-09-2017 3:07 PM
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@oatesm wrote:
For some reason keep loosing connection and getting the orange light on the front of the box.
As mentioned, the orange light is indicative of the actual Internet connection itself dropping and would affect the majority of things being done at the time, not just the use of Facebook's iOS apps (although I suppose it's not out of the question that you have more than one issue).
@GrahamPMW wrote:
@bobpullen Hi Bob, any joy with that router? Thanks.
Apologies, I got sidetracked
Both yours and @lrc123's is in the post. Should arrive tomorrow or Friday. let me know how you both get on. Make sure you don't factory reset the devices at any point because it will void the tinkering I've done.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Facebook app really slow
16-09-2017 6:45 PM
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Re: Facebook app really slow
16-09-2017 10:22 PM
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Re: Facebook app really slow
17-09-2017 7:08 PM
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Re: Facebook app really slow
17-09-2017 10:04 PM
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Re: Facebook app really slow
18-09-2017 9:09 AM
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OK so nobody is really going to want to hear this but I have finally fixed the issue, I'm now with sky and no longer have the issue with apps not working.
I have however setup the plusnet router as a secondary repeater so that I could use the scheduling to prevent my son using his playstation throughout the night, and it works great "most of the time" but there seems to be something fundamentally wrong with the router every so often his ping goes up to 9999 so I am guessing that the router is disconnecting for a few seconds, it actually happens quite frequently and is probably the same cause of the issue in this thread (maybe it is something to do with using the scheduling settings) that said I am binning the plusnet router and have ordered a different one that is fit for purpose.
Hope you all get this fixed... oh and by the way if you call plusnet support they are not all aware of the issue but general consensus is that the forthcoming firmware update will resolve the issue. I can tell you now that it doesn't so you could be waiting a very long time to get this issue resolved sorry
Re: Facebook app really slow
18-09-2017 7:24 PM
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I tried everything they recommended to do, it's ended up costing me another 30 quid to buy another router to get around the problem, money i shouldnt have to spend.
I recommend everyone against subscribing to plusnet and will be changing isp as soon as my contract is up, I refuse to give them my hard earned money to buy out my remaining contract
Re: Facebook app really slow
18-09-2017 8:12 PM
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... and this is from someone who's come on here just to check if it's Plusnet issues on it, again!
Re: Facebook app really slow
18-09-2017 8:17 PM
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The poor/non existent response from Plusnet is as annoying as the issue itself.
Re: Facebook app really slow
19-09-2017 5:33 PM
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Sorry guys, we're still struggling to replicate and diagnose what's going on with this. I'll try and get more of an update out on Thursday.
Ex-Broadband Service Manager
Re: Facebook app really slow
19-09-2017 7:14 PM
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Re: Facebook app really slow
19-09-2017 7:39 PM
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Re: Facebook app really slow
19-09-2017 7:58 PM
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