Facebook app really slow
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Re: Facebook app really slow
18-08-2017 6:44 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Facebook app really slow
18-08-2017 10:41 PM
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Re: Facebook app really slow
20-08-2017 10:17 PM
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Re: Facebook app really slow
20-08-2017 10:55 PM
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I too suffer with this issue - I genuinely started to wonder if I was imagining it...
Re: Facebook app really slow
21-08-2017 6:58 AM
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Has anyone tried sniffing the addresses that the Facebook app looks for?
Has anyone from Plusnet discussed this with Facebook?
I've still got over a year on my Plusnet contract, and have already had enough with. At the moment I'm having to pay for extra 4G data each month, due to my home broadband not being fit for purpose.
Re: Facebook app really slow
21-08-2017 8:36 AM
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I've finally given up, I contacted plusnet last week stating that I wanted my contract cancelled mainly because the speed I signed up for cannot be reached.
Whilst on the phone I also mentioned this issue, and was advised that it will be resolved with the new router firmware roll-out. Since I already have the new router firmware I was quick to point out that it will not resolve this issue and made them aware of this forum conversation.
My contract has now been cancelled and I am swiftly moving away from plusnet
Re: Facebook app really slow
21-08-2017 4:02 PM
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@akeegan90 wrote:
I'm willing to try anything that isn't going to cost me an arm and a leg.
@akeegan90, I've just popped a modified Hub One in the post, should arrive with you mid-week. Can you set it up when you receive it and let me know if iOS app performance is any better?
@uloonat, I've just made a routing change to your connection. I'm not particularly hopeful about this one, but again, let me know whether or not it's helped.
@lrc123 wrote:
Is this issue being looked into properly? Or 4 months on are we still at the "try tweaking your router settings" stage?
Yes, it is - although like most problems of this nature, the first step is being able to reliably replicate the issue. We don't think it's solely a network problem because there are plenty of customers (myself included) who see zero performance degradation using iOS apps over wi-fi. There does seem to be a correlation with the Hub One, but from the examples we have, it's not firmware specific and we've at least one customer using an ASUS device.
My guess at this stage would be that it's a combination of things that's led to the problem, some potentially within our control, others outside.
Has anyone tried sniffing the addresses that the Facebook app looks for?
If I can reliably replicate the problem, then I'll extract a packet capture from the WAN interface of the router and see whether or not it provides us with any clues.
Has anyone from Plusnet discussed this with Facebook?
No. I don't think we've enough information at this stage. We have engaged our hardware vendor though.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Facebook app really slow
23-08-2017 5:26 PM
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So far only had chance to try out my android s6 edge and my android tv box briefly on YouTube and bt sport app but all of those appear ok at first glance so far. (I've had buffering issues on the bt sport app also, ill watch the football on it tonight so should get a good impression on how it performs with new router)
I will keep note of these and other devices and report back over the week
Re: Facebook app really slow
24-08-2017 10:37 AM
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@akeegan90, particularly interested in the iPhone 6S performance. Most other's seem to only encounter the issue on iOS devices, so interesting that you've had issues with Android too. Regardless, early signs sound encouraging so thanks for testing.
@uloonat, did you notice any difference in performance after the changes I made?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Facebook app really slow
26-08-2017 7:03 PM
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@bobpullen - FB on iOS is painfully slow. Loading comments and playing videos, the performance is awful. We have 4 iPhones (5's & 7's) same on iPads. Definitely not the devices as fine on other wifi. As previous posters have stated, it's got to a point where you have to switch to 4G to get it to work or sit there and wait. Seriously considering cancelling, I was better off on Sky BB.
Re: Facebook app really slow
26-08-2017 8:31 PM
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Re: Facebook app really slow
26-08-2017 8:32 PM
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Re: Facebook app really slow
27-08-2017 7:46 AM
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For 2.4 and 5 ghz and so far this week we have had no issues.
Re: Facebook app really slow
27-08-2017 11:41 AM - edited 27-08-2017 11:48 AM
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Re: Facebook app really slow
27-08-2017 11:54 AM
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Could this be the problem?
Growing old is inevitable...But growing up is optional.
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