Facebook app really slow
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Facebook app really slow
Re: Facebook app really slow
27-06-2017 12:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
ALL: What routers are you using? The white Hub One?
Ex-Broadband Service Manager
Re: Facebook app really slow
27-06-2017 12:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yep the white hub one for me
Re: Facebook app really slow
27-06-2017 12:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I will also check with a VPN later.
Re: Facebook app really slow
27-06-2017 1:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
i am using an Asus RT AC66U
Re: Facebook app really slow
27-06-2017 1:18 PM - edited 27-06-2017 1:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just in case it helps:
- No problems using a non PlusNet connection on my iPhone.
- On the PlusNet connection at my parents with the HubOne, I hadn't noticed any issues. My sister uses her Facebook quite often the PlusNet connection, and she hasn't mentioned anything is up.
It may be worth trying a soft reset on your iPhone just to see if it makes any difference, I've had problems where it can play up sometimes (e.g. not connecting to public WiFi spots), and it fixed it.
Re: Facebook app really slow
27-06-2017 1:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Facebook app really slow
27-06-2017 2:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ok my parents have the same model of router.
I'll be over there later today, to see if I notice anything.
Re: Facebook app really slow
28-06-2017 12:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I tried swapping to a VPN (Cyberghost) instead of tunring off wifi and Facebook worked again. At least I won't be burning through my data allowance as much now.
Re: Facebook app really slow
28-06-2017 4:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have tested this numerous times and it seems to solve the problem. I'm using IPVanish and have tested a number of endpoints in the UK and across Europe, all work fine.
A friend of mine had the same problem a few months ago and told me that he found a workaround by manually assigning an IP address to his iPhone on his Plusnet home broadband. I will try this and see if it works
Re: Facebook app really slow
28-06-2017 5:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Pretty sure that the problem is with Plusnet's DNS server. Just changed it on my phone to one of Open DNS's servers (208.67.222.222) and it seems to be working flawlessly now. Would also explain why using a VPN works for other people.
No idea why this would only affect the mobile app, never have any problems with the desktop site.
Re: Facebook app really slow
on 28-06-2017 6:25 PM - last edited on 01-07-2017 9:05 AM by Mav
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Scratch that. It's started playing up again.
Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.
Re: Facebook app really slow
28-06-2017 8:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I guess the setup using the website would be something like Web browser -> Facebook web server -> Facebook data server. Whereas the app would already have all the layout assets built in and just connect directly the the data server. On the website it would be the web server connecting to the data server, so Plusnet DNS would noted to know about it.
Re: Facebook app really slow
28-06-2017 8:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yeah that makes sense. I'm still not sure - Facebook does seem to be being really slow on my desktop tonight aswell, so maybe it's just that. The app definitely seems more responsive since I changed the DNS - almost every time I pressed on "view more comments" before I'd just get the spinning wheel until I turned wifi off, it's working fine most of the time now.
Re: Facebook app really slow
29-06-2017 9:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the hints. We're continuing to look.
Ex-Broadband Service Manager
Re: Facebook app really slow
30-06-2017 4:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Same issue is happening for my girlfriend.
She's on iOS (6S), connected to the default Plusnet router via WiFi and it happens within the Facebook app. When she disconnects from WiFi and uses 4G, the issue doesn't occur.
I'm on Android, and the Facebook app works fine for me when connected to WiFi.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Facebook app really slow