Facebook app really slow
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Re: Facebook app really slow
12-06-2017 2:00 PM
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Same problem for me aswell. It's been doing this for quite a while and I thought it was just me - typically it happens when you try to view comments on something and it just loads for ages then times out. Switching the wifi off then on again on the iPhone makes them load.
No issues when you use the app over just 4G and it also works fine on the wifi at work, which is just a bog-standard ADSL connection rather than the 78mbps fibre I've got at home where I have the issues.
Router is the standard Plusnet one.
Re: Facebook app really slow
12-06-2017 2:05 PM
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Re: Facebook app really slow
12-06-2017 3:30 PM
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same here as well, fine on 4G
Re: Facebook app really slow
13-06-2017 9:11 AM
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Thanks for replying,.
Can anyone confirm that the app on their phone is working fine on WiFi when it is NOT a PN broadband connection?
Ex-Broadband Service Manager
Re: Facebook app really slow
13-06-2017 9:19 AM
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Whilst my Virgin media contract over lapped with joining Plusnet I was able to do back to back comparisons- Plusnet was faster for everything except Facebook. Bear in mind that I swapped from Virgin to Plusnet because I found Virgin to be unacceptably slow < 10Mbps.
Re: Facebook app really slow
13-06-2017 9:40 AM
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Thanks. We're seeing if we can work out why this could happen.
Ex-Broadband Service Manager
Re: Facebook app really slow
13-06-2017 10:39 AM
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Hi Kelly, I can confirm that the Facebook app works fine on my work WiFi but I have the problem at home on my Plusnet connection
Re: Facebook app really slow
13-06-2017 10:46 AM
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However yesterday I connected to my plusnet wifi using a VPN and the problem disappeared.
Re: Facebook app really slow
25-06-2017 10:13 PM
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We're also experiencing this issue. We're on Plusnet fibre broadband and whenever at home on wifi the FB app connectivity is hanging. As soon as we switch to 3G/4G, it's fine. My wife and I are both using ios.
Re: Facebook app really slow
26-06-2017 11:01 AM
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I've given this thread a 'prod' internally.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Facebook app really slow
26-06-2017 2:50 PM
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Sorry to hear you're having speed problems with the Facebook app. Testing your line isn't identifying any issues.
Is this just specific to that app, or are you seeing this across other apps/webpages?
Anoush.
Re: Facebook app really slow
26-06-2017 3:02 PM
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Re: Facebook app really slow
26-06-2017 5:27 PM
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Hi there, what if you log in to the Facebook website on a browser via your mobile?
Re: Facebook app really slow
26-06-2017 5:54 PM
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Re: Facebook app really slow
27-06-2017 10:46 AM
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@uloonat wrote:
I can confirm this. Have tried using the app on BT and virgin wifi with absolutely no problems.
However yesterday I connected to my plusnet wifi using a VPN and the problem disappeared.
Hi,
That's helpful information. Can you double check this, just to make sure it wasn't chance? It disappearing due to a VPN starts to point the finger at a bunch of things.
Which VPN are you using and do you know where your endpoint is based?
Ex-Broadband Service Manager
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