Facebook/YouTube etc. comments taking ages to appear
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Facebook/YouTube etc. comments taking ages to appear
06-08-2019 6:30 PM
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I have a weird problem where if I go to view a comment on Facebook and/or YouTube etc. the icon spins for ages through wifi (at home) but as soon as I switch wifi off on my phone (and use 4G) they come through instantly. It also does the same on my PC.
I'm not sure if it's related but sometimes icons/pictures don't appear when using my PlusNet Fibre but again as soon as I switch to 4G they come straight through. Sometimes refreshing the webpage helps and sometimes it doesn't.
Re: Facebook/YouTube etc. comments taking ages to appear
06-08-2019 8:42 PM - edited 06-08-2019 8:43 PM
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Hi @Bellagio,
I'm sorry to hear that you're experiencing problems with things loading when you're connected over WiFi. I've tested your line but the test hasn't picked up any problems from here and indicates that the line is currently syncing at the full 40mbps down and 10mbps up:
GEA Test Detail | |||
Circuit ID | NA | Service ID | BBEUXXXXXXXXX |
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
Description | GEA service test completed and no fault found . | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 40.0 Mbps | ||||
Upstream Speed | 10.0 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 238.6 | ||||
Upstream Rate Assessment | Very Good | ||||
Downstream Rate Assessment | Very Good | ||||
Interference Pattern | Not Detected | ||||
Service Impact | No Impact Observed | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
Profile Name | 0.128M-40M Downstream, Interleaving Low - 0.128M-10M Upstream, Error Protection Off | ||||
Time Stamp | 2019-07-24T20:30:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 39.9 Mbps | 40.0 Mbps | 39.9 Mbps |
Up Stream Line Rate | 9.9 Mbps | 9.9 Mbps | 9.9 Mbps |
Up Time | 770.0 Sec | 900.0 Sec | 899.8 Sec |
Retrains | 0.0 | 2.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2019-08-06T19:02:25Z | 2019-08-06T19:17:25Z |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
So that we can determine the best steps towards a resolution for you, please can you confirm whether this issue is solely affecting wireless connections or if wired connections are affected too?
Re: Facebook/YouTube etc. comments taking ages to appear
07-08-2019 6:27 PM
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It's affecting both, the other problem we have is my mail browser Windows Live Mail 2012 keeps timing out when connecting to my F2S email addresses (and other times connects straight away). This has only started happening since swapping to PlusNet recently. I've made a separate ticket for this where they said we could have a rogue IP address and to turn the router off for 65 mins. I left it off all day today and whilst a little better it's still doing it.
Re: Facebook/YouTube etc. comments taking ages to appear
07-08-2019 9:50 PM
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Hi @Bellagio,
Thanks for getting back to us. We're not detecting any issues from our end of things and if the issue is occurring via Ethernet cable as well as Wi-Fi on your end of things, we'll need to know what throughput speed you're receiving before we can proceed. Please can you send us a screenshot of a speedtest run via Ethernet cable whilst the router is plugged into the test socket in the property. For reference, we have a guide on how to set the router up within the test socket here.
Re: Facebook/YouTube etc. comments taking ages to appear
14-08-2019 8:26 AM
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Hi, the static ip seems to have fixed this issue.
Thanks again.
Re: Facebook/YouTube etc. comments taking ages to appear
14-08-2019 11:17 AM
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Thanks for getting back to us @Bellagio
I am pleased things now seem to be resolved.
If we can help with anything else, just let us know
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- Facebook/YouTube etc. comments taking ages to appe...