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FTTP trial application

thelmaw
Newbie
Posts: 3
Registered: 20-06-2017

FTTP trial application

Hi

I raised a ticket to apply for the FTTP trial on the 20th June but haven't had a answer.

Can anyone help with this?

Thanks

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
Thanks: 2,797
Fixes: 441
Registered: 21-04-2017

Re: FTTP trial application

Hi there, first of all welcome to the community forums.

 

Sorry about the lack of updates on your ticket. There's only a handful of advisers that are trained to work FTTP tickets, I've just placed the order for you now and provided an update to the ticket.

Let us know if you have any questions or concerns.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
thelmaw
Newbie
Posts: 3
Registered: 20-06-2017

Re: FTTP trial application

Hi

The installation for the FTTP trial was completed on Tuesday...does our package have to be transferred from adsl to FTTP by PLUSNET manually?Huh

Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 936
Fixes: 184
Registered: 25-03-2015

Re: FTTP trial application

I'm afraid that is a manual process on the trial. I've updated your package for you now.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
thelmaw
Newbie
Posts: 3
Registered: 20-06-2017

Re: FTTP trial application

Thanks for that, will check later when home.