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FTTP Trial Issues

underwatch1210
Newbie
Posts: 2
Registered: 07-09-2016

FTTP Trial Issues

We had the engineer come out on Tuesday 17th January to install our router and we were told the trial would be up and running out property in 48hrs. It's now been 5 days and we have no connection at all.

The engineer said there was an "issue with authentication" or something along those lines.

Can anyone help us as 5 days is a long time to wait for a connection after being told it would be two days, don't you think?
Tags (2)
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,087
Thanks: 153
Fixes: 54
Registered: 27-04-2007

Re: FTTP Trial Issues

Hi there and thanks for reporting a fault about this.

 

Can you drop us a reply to ticket 142367458 before we can proceed please?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team