FTTC speeds

[#1]

Hi,

Over the last few days my speed has been very poor, currently getting 28 - 35 Mbps download. My guaranteed speed is 70.9Mb and I was getting up to 75 until Monday. Can this be looked into please.

[#2]

Currently at 26 mbps download and 18 upload

[#3 · Accepted solution]

Hi @Steve75, sorry to hear you're having connection issues. Checking from this side everything is looking spot on to the router with 0 drop in the last 17 days and 80Mbps download and 20Mbps upload showing to get there with no signs of errors.

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	80.0 Mbps
Upstream Speed	20.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	43.7
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
DP Type	External
Profile Name	0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2019-09-27T13:30:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	79.9 Mbps	79.9 Mbps	79.9 Mbps
Up Stream Line Rate	20.0 Mbps	20.0 Mbps	20.0 Mbps
Up Time	868.0 Sec	900.0 Sec	899.9 Sec
Retrains	0.0	0.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2019-10-10T12:48:47.952+01:00	2019-10-10T13:03:47.952+01:00
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

Were the speed tests done using a wired or wireless connection? If you did using a wireless connection, Please run the BT Speedtester service from speedtest.btwholesale.com using a wired connection. Let us know the results please.

[#4]

Thanks @Beyhive Just tested again and it's back up to the flying speed of 73Mbps!

And I must say, this is the first time a ISp has given me a detailed breakdown of the line test, I'm impressed 😊

Thank you 😊

[#5]

Thanks for letting us know @Steve75

And I must say, this is the first time a ISp has given me a detailed breakdown of the line test, I'm impressed 😊

That's what we are here for! 

if you ever need further assistance then feel free to give us a yell. 

Kind Regards, 

MoR