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FTTC speeds

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Steve75
Newbie
Posts: 5
Registered: 2 weeks ago

FTTC speeds

Hi,

 

Over the last few days my speed has been very poor, currently getting 28 - 35 Mbps download. My guaranteed speed is 70.9Mb and I was getting up to 75 until Monday. Can this be looked into please.

 

4 REPLIES 4
Steve75
Newbie
Posts: 5
Registered: 2 weeks ago

Re: FTTC speeds

Currently at 26 mbps download and 18 upload

Plusnet Help Team
Plusnet Help Team
Posts: 376
Thanks: 63
Fixes: 24
Registered: ‎25-02-2019

Re: FTTC speeds

Fix

Hi @Steve75, sorry to hear you're having connection issues. Checking from this side everything is looking spot on to the router with 0 drop in the last 17 days and 80Mbps download and 20Mbps upload showing to get there with no signs of errors.

 

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 80.0 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 43.7
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
DP Type External
Profile Name 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2019-09-27T13:30:00
Parameters MIN MAX AVG
Down Stream Line Rate 79.9 Mbps 79.9 Mbps 79.9 Mbps
Up Stream Line Rate 20.0 Mbps 20.0 Mbps 20.0 Mbps
Up Time 868.0 Sec 900.0 Sec 899.9 Sec
Retrains 0.0 0.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2019-10-10T12:48:47.952+01:00 2019-10-10T13:03:47.952+01:00
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

 

Were the speed tests done using a wired or wireless connection? If you did using a wireless connection, Please run the BT Speedtester service from speedtest.btwholesale.com using a wired connection. Let us know the results please.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
Steve75
Newbie
Posts: 5
Registered: 2 weeks ago

Re: FTTC speeds

Thanks @Beyhive Just tested again and it's back up to the flying speed of 73Mbps!

 

And I must say, this is the first time a ISp has given me a detailed breakdown of the line test, I'm impressed 😊

 

Thank you 😊

Plusnet Help Team
Plusnet Help Team
Posts: 1,590
Thanks: 263
Fixes: 55
Registered: ‎26-03-2018

Re: FTTC speeds

Thanks for letting us know @Steve75

And I must say, this is the first time a ISp has given me a detailed breakdown of the line test, I'm impressed 😊

That's what we are here for! 

 

if you ever need further assistance then feel free to give us a yell. 

 

Kind Regards, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team