FTTC phone line no dial tone BT won't look at fault until Monday :(
Yesterday evening our phone line stopped working, but FTTC broadband continued. No dial tone just dead line. Phoned BT to report fault on line and nice Indian gentleman told me that even though there are a high number of similar faults reported in my area, they will not have an engineer look at it until next Monday 
Broadband speed has dropped from 30 megs to abbot 12 down and the UP speed is now only about 0.5 megs, usually about 5.
PlusNet don't seem to allow me to raise any ticket because of the phone line fault. I was hoping they might be able to put some pressure on BT to try and get some action before the weekend.
It really is desperatly poor that an engineer cannot even begin to look at a fault on their network that is affecting more than one person for 4 days. It isn't as if there is a state of emergency and the county is flooded and they are inundated with problems. Thank goodness I have a mobile phone and a signal, because if I didn't I would not be able to get any important phone calls that are now being forwarded from my land line to my mobile. Quite what the vulnerable old people without mobiles do without a phone for 5 days I don't know.
Things have really gone downhill with BT, I remember when you could an engineer out in 15 minutes and could speak to him on a local number, not somebody reading from a script in Calcutta or wherever their call centre is now.
I suppose I should be thankful that I am getting a broadband signal at all given that we have no telephone signal at all.
Sorry for the rant, but I just can't believe how poorly customers of the BT monopoly are treated.
Broadband speed has dropped from 30 megs to abbot 12 down and the UP speed is now only about 0.5 megs, usually about 5.
PlusNet don't seem to allow me to raise any ticket because of the phone line fault. I was hoping they might be able to put some pressure on BT to try and get some action before the weekend.
It really is desperatly poor that an engineer cannot even begin to look at a fault on their network that is affecting more than one person for 4 days. It isn't as if there is a state of emergency and the county is flooded and they are inundated with problems. Thank goodness I have a mobile phone and a signal, because if I didn't I would not be able to get any important phone calls that are now being forwarded from my land line to my mobile. Quite what the vulnerable old people without mobiles do without a phone for 5 days I don't know.
Things have really gone downhill with BT, I remember when you could an engineer out in 15 minutes and could speak to him on a local number, not somebody reading from a script in Calcutta or wherever their call centre is now.
I suppose I should be thankful that I am getting a broadband signal at all given that we have no telephone signal at all.
Sorry for the rant, but I just can't believe how poorly customers of the BT monopoly are treated.
@Andrue Yes I do have a long memory of BT or the GPO as it was 
I suppose my line must have been so reliable for a number of years that I hadn't become aware of the new fault repair timescales, incidentally the BBC news today has a story about a whole village in Wales cut off from the outside world because of a BT landline problem, and worse, mobile phone coverage is non existent there.
My point is we seem to be be going backwards in fault response times, while with new technology we should be improving them. This is important especially for broadband faults as so much of modern day life depends on it. Not everyone has mobile phone coverage as a fallback. It is becoming as important for residential as business.
@ Oldjim thanks for that nugget. So, I am better off being with BT for line rental as I get phone line forwarding to my Mobile, absolutely necessary here.
Yes, I did have the threats of being charged if the fault was in my own premises etc. this must be very worrying for customers who may be non technical and not understand anything about the technology and how to test their telephone at the master socket.
@everyone I appreciated your comments and of course I acknowledge that PN cannot do anything about my slow broadband until BT fix the phone line fault, which incidentally is still there, no sign of anyone looking at the green box when I passed today.
I suppose my line must have been so reliable for a number of years that I hadn't become aware of the new fault repair timescales, incidentally the BBC news today has a story about a whole village in Wales cut off from the outside world because of a BT landline problem, and worse, mobile phone coverage is non existent there.
My point is we seem to be be going backwards in fault response times, while with new technology we should be improving them. This is important especially for broadband faults as so much of modern day life depends on it. Not everyone has mobile phone coverage as a fallback. It is becoming as important for residential as business.
@ Oldjim thanks for that nugget. So, I am better off being with BT for line rental as I get phone line forwarding to my Mobile, absolutely necessary here.
Yes, I did have the threats of being charged if the fault was in my own premises etc. this must be very worrying for customers who may be non technical and not understand anything about the technology and how to test their telephone at the master socket.
@everyone I appreciated your comments and of course I acknowledge that PN cannot do anything about my slow broadband until BT fix the phone line fault, which incidentally is still there, no sign of anyone looking at the green box when I passed today.