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FTTC internet dead, Matlock DE4

dcldesign
Hooked
Posts: 6
Registered: ‎29-05-2018

FTTC internet dead, Matlock DE4

My internet is not connected. I rebooted the Hub router, tried a different microfilter, mastersocket connected, no dice. Orange 'B' light, called call centre, reset router, waited 1hr for session kill, no dice. Others on Facebook in the neighbourhood are reporting similar but not just plusnet. I think the green box with the DSLAM in (if they're still a thing) is kaput. How is this escalated to Openreach?
2 REPLIES 2
jab1
Aspiring Legend
Posts: 10,267
Thanks: 3,372
Fixes: 121
Registered: ‎24-02-2012

Re: FTTC internet dead, Matlock DE4

If it is widespread, OR may already be aware. Having said that, the BT faults reporter is not showing any issues.

John
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,401
Thanks: 478
Fixes: 119
Registered: ‎07-12-2017

Re: FTTC internet dead, Matlock DE4

Good Morning @dcldesign, I'm really sorry for the problems experienced with your service.

 

It looks like you have since been able to get back connected but should you experience any further issues, please don't hesitate to get back to us.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team