FTTC internet dead, Matlock DE4
My internet is not connected. I rebooted the Hub router, tried a different microfilter, mastersocket connected, no dice. Orange 'B' light, called call centre, reset router, waited 1hr for session kill, no dice. Others on Facebook in the neighbourhood are reporting similar but not just plusnet. I think the green box with the DSLAM in (if they're still a thing) is kaput. How is this escalated to Openreach?
2 REPLIES 2
Plusnet Help Team
Re: FTTC internet dead, Matlock DE4
Good Morning @dcldesign, I'm really sorry for the problems experienced with your service.
It looks like you have since been able to get back connected but should you experience any further issues, please don't hesitate to get back to us.