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FTTC installed_BT ip profile 8mb?

rona
Newbie
Posts: 9
Registered: ‎15-10-2014

FTTC installed_BT ip profile 8mb?

Engineer installed FTTC yesterday but speeds are nowhere near the estimates (14 to 21mb)
Getting between 7 to 8mb and speedtest.btwholsale.com shows this in the diagnostic check.
Somethings not right here, any ideas?
10 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: FTTC installed_BT ip profile 8mb?

What does it say for your estimates here http://www.dslchecker.bt.com/ ?
AndyT
Grafter
Posts: 141
Registered: ‎08-08-2014

Re: FTTC installed_BT ip profile 8mb?

Hi rona,
I'm sorry to see the speeds you are receiving are below the estimates, I'll be updating the fault ticket you have raised on your account shortly.
Thanks
rona
Newbie
Posts: 9
Registered: ‎15-10-2014

Re: FTTC installed_BT ip profile 8mb?

Andy T,
Many thanks for your email to which I have replied.
For AndyH the checker says
AndyT
Grafter
Posts: 141
Registered: ‎08-08-2014

Re: FTTC installed_BT ip profile 8mb?

Thanks rona,
I've updated your ticket again, please let me know if there are any problems.
rona
Newbie
Posts: 9
Registered: ‎15-10-2014

Re: FTTC installed_BT ip profile 8mb?

My ticket was closed by support as they accepted the engineers report that BT's estimated 14Mbps speeds are to the drop pole 500m away and not my address. Whilst I'm not happy with the present situation there appears nothing more I can do.
However currently the BT performance tester has my line profile at 6.42Mbps but when I check the 'High Speed Internet' tab on the member centre you've only got me set at 6.2Mbps? Whilst that seems trivial in the grand scheme it's a restriction I could do without. Can that get updated please.
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: FTTC installed_BT ip profile 8mb?

Hi Rona,
I've updated that now for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
rona
Newbie
Posts: 9
Registered: ‎15-10-2014

Re: FTTC installed_BT ip profile 8mb?

Thanks for that  Smiley
rona
Newbie
Posts: 9
Registered: ‎15-10-2014

Re: FTTC installed_BT ip profile 8mb?

Again as my speed VERY slowly improves you've got my profile set at 7.6Mbps, below the attached BT profile of 8.52.
Adjustment please, thanks  Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: FTTC installed_BT ip profile 8mb?

Hi there.
I've changed the profile for you now.
If you log into your router and disconnect then reconnect your speeds should increase.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
rona
Newbie
Posts: 9
Registered: ‎15-10-2014

Re: FTTC installed_BT ip profile 8mb?

Thanks Matthew  Smiley