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FTTC Speed Low

chrisb92
Dabbler
Posts: 19
Thanks: 8
Registered: ‎20-10-2018

FTTC Speed Low

Raise ticket  - Waiting for fault to be raised with BT.

10 REPLIES 10
chrisb92
Dabbler
Posts: 19
Thanks: 8
Registered: ‎20-10-2018

Re: FTTC Speed Low

Attached Line Sync prior to Plusnet switch over.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,204
Thanks: 468
Fixes: 128
Registered: ‎27-04-2007

Re: FTTC Speed Low

Hi Chris, I've just picked up the fault ticket and added an update for you. I hope that helps move things forward. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
chrisb92
Dabbler
Posts: 19
Thanks: 8
Registered: ‎20-10-2018

Re: FTTC Speed Low

Thanks - I've replied to the ticket for you.

 

Cheers!

MasterOfReality
Plusnet Help Team
Plusnet Help Team
Posts: 1,640
Thanks: 275
Fixes: 57
Registered: ‎26-03-2018

Re: FTTC Speed Low

hi @chrisb92 

 

I can see this has been booked in for you. 

 

Let us know how this appointment goes tomorrow.

 

Thanks, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
chrisb92
Dabbler
Posts: 19
Thanks: 8
Registered: ‎20-10-2018

Re: FTTC Speed Low

It's now 1PM - No show from BT. Speeds still the same. Sad

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,204
Thanks: 468
Fixes: 128
Registered: ‎27-04-2007

Re: FTTC Speed Low

I'm so sorry for the inconvenience with this, I've just responded on your account https://www.plus.net/wizard/?p=view_question&id=184213684 - Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
chrisb92
Dabbler
Posts: 19
Thanks: 8
Registered: ‎20-10-2018

Re: FTTC Speed Low

I've closed it by mistake can you re-open?

And any day is fine aslong 8am-1PM.

Will they have contact details of me?

 

Cheers

Chris

deank
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 325
Fixes: 14
Registered: ‎23-11-2017

Re: FTTC Speed Low

Hi @chrisb92

 

I have opened a new ticket for you here. Please let us know your avaialability via this ticket, and drop us a message here once you have done, so that we can book the appointment for you.


 Dean R
 Plusnet Staff
chrisb92
Dabbler
Posts: 19
Thanks: 8
Registered: ‎20-10-2018

Re: FTTC Speed Low

I think the DSLAM has sorted it's self out now to be honest.

Can you give me an up to date sync info?

 

Ta

 

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: FTTC Speed Low

 

Hi Chris,

 

Thanks for coming back to us.

 

You're currently syncing up at 55mb/s which is right at the top end of your line estimates.

 

Best wishes

 

Dave