Hello,
My downstream speed has always been pretty consistent at around 35Mbps and upstream at around 9Mbps. My guaranteed download speed is 34Mbps.
Over the past few weeks I've seen a significant drop in downstream especially - currently down to around 10Mbps. Upstream also has a bit of a drop to around 7Mbps.
Looking at the stats on the modem (TP-Link TD-W9970), the SNR on the downstream is very high at 14.1 - I've read this should be around 6.
I've raised a fault with no response so far.
Reading through other posts it seems that DLM resets and profile change requests are a common solution - is this something one of the PN team can help with?
BT Wholesale results are:
Download speed achieved during the test was 12.45 Mbps
For your connection, the acceptable range of speeds is 10.19 - 14.56 Mbps
IP Profile for your line is 14.56 Mbps
Upload Test
Upload speed achieved during the test was 7.86 Mbps
IP Profile for your line is 10 Mbps
Thanks
