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FTTC Out of Sync - only way to reset is intrusive test. Anyone seen this before?

dvavasour
Newbie
Posts: 2
Registered: ‎27-08-2013

FTTC Out of Sync - only way to reset is intrusive test. Anyone seen this before?

Been having failures since last year, and now down again. Symptoms are:

a) Router pops up the flashing red light

b) Router reset won't clear the session: even after leaving it powered off overnight

c) When PN staff run a line test it immediately springs back into action

d) When up and running, connection is close to line maximum (37Mb/s)

 

So BTOR have been out and done a premises check, finding a nice clean line. They've pointed their finger at the router, but that makes no sense as a router reset doesn't clear the out-of-sync, while an intrusive test always does. Sounds to me more like a port/linecard getting its knickers in a twist and needing to be kicked back into re-establishing sync.

 

Has anyone seen this before, and how was it finally fixed? I'm currently offline again, had to get a 3G mobile hotspot as a stopgap, and would like to get it resolved. Is this a common type of problem with FTTC?

4 REPLIES
Baldrick1
Seasoned Champion
Posts: 1,860
Thanks: 807
Fixes: 66
Registered: ‎30-06-2016

Re: FTTC Out of Sync - only way to reset is intrusive test. Anyone seen this before?

Can you try another router, perhaps borrow one or extract one from Plusnet for the P&P cost to try to eliminate that as the cause?

dvavasour
Newbie
Posts: 2
Registered: ‎27-08-2013

Re: FTTC Out of Sync - only way to reset is intrusive test. Anyone seen this before?

We could, but the fact that the out-of-sync clears immediately with an intrusive line test (without a router reboot), and it doesn't clear after leaving the router powered off overnight does strongly suggest it's the exchange/cabinet end.

Baldrick1
Seasoned Champion
Posts: 1,860
Thanks: 807
Fixes: 66
Registered: ‎30-06-2016

Re: FTTC Out of Sync - only way to reset is intrusive test. Anyone seen this before?

I'm not disagreeing with you, I'm just suggesting a way of breaking the impasse by probably disproving the argument that it's a router problem. Unless you try you can't be certain.

Plusnet Help Team
Plusnet Help Team
Posts: 546
Thanks: 150
Fixes: 21
Registered: ‎11-01-2018

Re: FTTC Out of Sync - only way to reset is intrusive test. Anyone seen this before?

 

Hi @dvavasour

 

Did you make any further progress on this since your last post?

 

Happy to review the updates on your account if the issue is still ongoing, just need a PM with your username.

 

Thanks,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team