FTTC Out of Sync - only way to reset is intrusive test. Anyone seen this before?
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FTTC Out of Sync - only way to reset is intrusive test. Anyone seen this before?
05-02-2018 11:19 AM
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Been having failures since last year, and now down again. Symptoms are:
a) Router pops up the flashing red light
b) Router reset won't clear the session: even after leaving it powered off overnight
c) When PN staff run a line test it immediately springs back into action
d) When up and running, connection is close to line maximum (37Mb/s)
So BTOR have been out and done a premises check, finding a nice clean line. They've pointed their finger at the router, but that makes no sense as a router reset doesn't clear the out-of-sync, while an intrusive test always does. Sounds to me more like a port/linecard getting its knickers in a twist and needing to be kicked back into re-establishing sync.
Has anyone seen this before, and how was it finally fixed? I'm currently offline again, had to get a 3G mobile hotspot as a stopgap, and would like to get it resolved. Is this a common type of problem with FTTC?
Re: FTTC Out of Sync - only way to reset is intrusive test. Anyone seen this before?
05-02-2018 4:16 PM
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Can you try another router, perhaps borrow one or extract one from Plusnet for the P&P cost to try to eliminate that as the cause?
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Re: FTTC Out of Sync - only way to reset is intrusive test. Anyone seen this before?
05-02-2018 7:05 PM
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We could, but the fact that the out-of-sync clears immediately with an intrusive line test (without a router reboot), and it doesn't clear after leaving the router powered off overnight does strongly suggest it's the exchange/cabinet end.
Re: FTTC Out of Sync - only way to reset is intrusive test. Anyone seen this before?
05-02-2018 9:08 PM
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I'm not disagreeing with you, I'm just suggesting a way of breaking the impasse by probably disproving the argument that it's a router problem. Unless you try you can't be certain.
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Re: FTTC Out of Sync - only way to reset is intrusive test. Anyone seen this before?
15-02-2018 4:34 PM
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Hi @dvavasour
Did you make any further progress on this since your last post?
Happy to review the updates on your account if the issue is still ongoing, just need a PM with your username.
Thanks,
Dave
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