FTTC Down
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- Re: FTTC Down
FTTC Down
10-07-2015 3:21 AM
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I hope someone can help. I'm working in the US and my FTTC wend down at 1729 UK time on the 9th. I have remote access via a backup ADSL and I can login to the guy on my modem which can't sync with the cab. I have remotely rebooted and it still tries but fails to sync. For the sake of compleatness I rebooted the router as well. I don't think it's a ppoe issue and I can't check the phone line other than I can ring it and it appears to ring out, I know that's of little use. I do need my device for my work, so if someone can run a line test if an engineer is required I can arrange access. The tiicket number is 107162221. I also put this on Twitter.
I can now confirm phone is dead. I don't want to add to ticket as I understand this delays can one of the digital care team update please
Tony
Re: FTTC Down
10-07-2015 5:07 PM
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Re: FTTC Down
16-07-2015 4:12 PM
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Tony
Re: FTTC Down
16-07-2015 5:38 PM
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Extremely slow broadband with dead phone is one wire of the pair disconnected. Intermittent phone with crackling when working, along with the extremely slow broadband, suggests a contact making and breaking at various times on the dodgy wire of the pair.
Re: FTTC Down
16-07-2015 9:25 PM
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Re: FTTC Down
17-07-2015 3:22 AM
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Re: FTTC Down
17-07-2015 11:30 AM
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Re: FTTC Down
17-07-2015 2:59 PM
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Re: FTTC Down
17-07-2015 3:43 PM
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Re: FTTC Down
17-07-2015 4:11 PM
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Just to be clear the phone when dead on the 9th as did my broadband. After the phone came up and not noticeable noise but a "pulsing sound"
I had 3 DLM reason 1 re syncs. Each time the SNRM went up and Sync down as I reported. So it seems the DLM is responding to a line fault perhaps following the failure.
I have been trying to work from here but I can't VPN with the connection at this speed.
Can you confirm a visit is necessary and nothing can be done remotely ?
Tony
Re: FTTC Down
17-07-2015 4:49 PM
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Your current DLM profile is "0.128M-27.4M Downstream, Interleaving Low - 0.128M-2.7M Upstream, Interleaving On" and your syncing at 6mbps at the moment.
I'm raising the fault to our suppliers now.
Re: FTTC Down
17-07-2015 5:57 PM
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Tony
Re: FTTC Down
21-07-2015 3:38 PM
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Thanks for the help
Tony
Re: FTTC Down
21-07-2015 4:47 PM
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Re: FTTC Down
21-07-2015 4:48 PM
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