FTTC Confusion after home move

[#1]

Do you happen to know the telephone number that the previous occupant had? If so can you send it in a PM.
Your line is showing as an exchange only line now and it's incredibly rare for Openreach to change the routing for a particular address.

[#2]

Morning Luke,
Did you have a chance to look into this yesterday at all?
Cheers,
Dan

[#3]

Hi Dan,
I've got a personal ticket on your account now and I'll be investigating for you. I'll provide an update later on today.

[#4]

Luke,
Not heard back from you regarding this as yet, FTTC is showing as available via an address search but still not available to order via my phone number as seen below.
I think ive been more than patient up until now so if someone can look into this sooner rather than later that would be ideal.
Many thanks,
Dan

[#5]

Hi Dan,
I updated your ticket yesterday, have you had chance to take a look?

[#6]

Hi Luke,
Sorry, I wasn't notified that the ticket was created or updated like I would normally be with an automated txt/email. I've just checked my members area and will reply in there now.
Kind regards,
Dan