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FTP client connects to server but directory listing times out

FIXED
Newbie
Posts: 2
Fixes: 1
Registered: ‎25-11-2020

FTP client connects to server but directory listing times out

Hi,

Can anyone helps with this - thanks in advance if you can!

 

1) I can connect to the FTP server but the directory listing times out after 20 seconds or after however long I set the time out period.
2) I have used a BT router and a Plusnet router - this makes no difference.
3) I have tried with all firewalls turned off, the router firewall turned off, and the Plusnet web based firewall turned off - this makes no difference.
3) The web hosting company have checked their servers - they say there is no problem with them and I can connect properly to the server using a web based FTP service or using a different ISP.
4) I have two PCs - the issue is the same whichever PC I use.

5) using a different FTP client makes no difference  - I have tried Filezilla, CuteFTP and WinSCP

All this leads to the conclusion that the problem must be Plusnet related but unfortunately Plusnet Support does not seem to have the answer - they referred me to this forum.

Filezilla's error message:

Status: Connecting to 185.24.98.215:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (185,24,98,215,226,76)
Command: MLSD
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
Status: Disconnected from server
Status: Connecting to 185.24.98.215:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (185,24,98,215,242,221)
Command: MLSD
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing

 

Any help will be highly appreciated!

Anthony

1 REPLY 1
Newbie
Posts: 2
Fixes: 1
Registered: ‎25-11-2020

Re: FTP client connects to server but directory listing times out

Fix

 

It turns out the problem was with the FTP server firewall blocking my IP address. My webhosting service has corrected this (after 3 previous attempts to sort it out!) and FTP is now working as it should.