Hi,
Can anyone helps with this - thanks in advance if you can!
1) I can connect to the FTP server but the directory listing times out after 20 seconds or after however long I set the time out period.
2) I have used a BT router and a Plusnet router - this makes no difference.
3) I have tried with all firewalls turned off, the router firewall turned off, and the Plusnet web based firewall turned off - this makes no difference.
3) The web hosting company have checked their servers - they say there is no problem with them and I can connect properly to the server using a web based FTP service or using a different ISP.
4) I have two PCs - the issue is the same whichever PC I use.
5) using a different FTP client makes no difference - I have tried Filezilla, CuteFTP and WinSCP
All this leads to the conclusion that the problem must be Plusnet related but unfortunately Plusnet Support does not seem to have the answer - they referred me to this forum.
Filezilla's error message:
Status: Connecting to 185.24.98.215:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (185,24,98,215,226,76)
Command: MLSD
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
Status: Disconnected from server
Status: Connecting to 185.24.98.215:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (185,24,98,215,242,221)
Command: MLSD
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
Any help will be highly appreciated!
Anthony
