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FIbre activation before router arrived

adrianzolty
Newbie
Posts: 3
Registered: 05-12-2017

FIbre activation before router arrived

Hi,
I,m writing here since I was on hold when calling plusnet support for over two hours until my phone disconnected and chat is not available.
Here is my problem. I had fibre upgrade finished yesterday, but my router hasn't arrived yet. So I got a message about 5 days ago that my router was in the post but it never arrived. So yesterday evening after the activation I got email saying that my router should arrive in a few days and since fibre activation upgrade I have no connection to the Internet.
My question is how long am I gonna have to wait till my connection is restored or I will get that router.
Thanks,
ad1111.
6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: FIbre activation before router arrived

Hi there, 

 

We've experienced some delays in hardware being dispatched over the past few days. 

 

Sorry about this, the backlog is being dealt with today and the router should reach you soon.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 7,281
Thanks: 2,072
Fixes: 363
Registered: 21-04-2017

Re: FIbre activation before router arrived

Hi ad1111.

I'm sorry that your router wasn't delivered in time for the fibre upgrade.

 

We're aware of an issue at the back end of last week where our routers weren't dispatched in a timely fashion. We'd expect those affected by this to have their routers delivered either today or tomorrow.

 

Can you let us know if you don't receive it by late-afternoon tomorrow?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
adrianzolty
Newbie
Posts: 3
Registered: 05-12-2017

Re: FIbre activation before router arrived

Hi Gandalf,
I'll definitely will.
Thanks,
ad1111.
Plusnet Help Team
Plusnet Help Team
Posts: 7,281
Thanks: 2,072
Fixes: 363
Registered: 21-04-2017

Re: FIbre activation before router arrived

It looks like your router has arrived.

How's your new fibre service?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
adrianzolty
Newbie
Posts: 3
Registered: 05-12-2017

Re: FIbre activation before router arrived

Hi Gandalf,

 

 

 

Thank you for checking.

No problems so far.

 

Thanks,

ad1111.

Plusnet Help Team
Plusnet Help Team
Posts: 7,281
Thanks: 2,072
Fixes: 363
Registered: 21-04-2017

Re: FIbre activation before router arrived

Happy to hear that ad1111.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team