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FIXED -- Unable to access some websites (Sky News, Quidco)

FIXED
GlitterChick
Hooked
Posts: 8
Fixes: 1
Registered: 26-01-2017

FIXED -- Unable to access some websites (Sky News, Quidco)

I've been unable to connect to http://news.sky.com for a few hours now, and have just noticed the same issue with https://www.quidco.com too. The http://downforeveryoneorjustme.com site says it's just me, though.

 

Couple of pings...

 

$ ping news.sky.com
PING a1945.w7.akamai.net (80.239.216.80): 56 data bytes
ping: sendto: Host is down
ping: sendto: Host is down
Request timeout for icmp_seq 0
ping: sendto: Host is down
Request timeout for icmp_seq 1
ping: sendto: Host is down
Request timeout for icmp_seq 2
^C
--- a1945.w7.akamai.net ping statistics ---
4 packets transmitted, 0 packets received, 100.0% packet loss

 

$ ping quidco.com
PING quidco.com (54.192.11.249): 56 data bytes
ping: sendto: Host is down
ping: sendto: Host is down
Request timeout for icmp_seq 0
ping: sendto: Host is down
Request timeout for icmp_seq 1
ping: sendto: Host is down
Request timeout for icmp_seq 2
ping: sendto: Host is down
Request timeout for icmp_seq 3
ping: sendto: Host is down
Request timeout for icmp_seq 4
^C
--- quidco.com ping statistics ---
6 packets transmitted, 0 packets received, 100.0% packet loss

Is anyone else having issues?

 

6 REPLIES
jrilton
Rising Star
Posts: 112
Thanks: 11
Fixes: 1
Registered: 21-07-2014

Re: Unable to access some websites (Sky News, Quidco)

Those sites are working fine for me. Sorry I can't suggest anything that might fix it though.
MrSilver
Pro
Posts: 550
Thanks: 88
Fixes: 9
Registered: 05-10-2016

Re: Unable to access some websites (Sky News, Quidco)

Can you tracetoute to them to see where it stops?

Traceroute to news.sky.com (72.247.177.9Cool, 64 hops max.
1 zyxel.home (192.168.1.1) time=11 ms
2 lo0.central10.pcn-bng03.plus.net (195.166.130.250) time=20 ms
3 411.be7.pcn-ir01.plus.net (84.93.253.83) time=10 ms
4 195.99.125.136 (195.99.125.136) time=9 ms
5 195.99.127.85 (195.99.127.85) time=10 ms
6 t2c4-et-7-1-0-0.uk-lon1.eu.bt.net (166.49.211.232) time=9 ms
7 ix-ae-33-0.tcore2.ldn-london.as6453.net (80.231.20.1) time=10 ms
8 if-ae-3-2.thar1.lrt-london.as6453.net (80.231.62.74) time=9 ms
9 195.219.100.26 (195.219.100.26) time=10 ms
10 a72-247-177-98.deploy.akamaitechnologies.com (72.247.177.9Cool time=10 ms
*** Traceroute at destination ***
GlitterChick
Hooked
Posts: 8
Fixes: 1
Registered: 26-01-2017

Re: Unable to access some websites (Sky News, Quidco)

Thank you both for the super-quick replies.

 

$ traceroute quidco.com
traceroute: Warning: quidco.com has multiple addresses; using 54.192.11.17
traceroute to quidco.com (54.192.11.17), 64 hops max, 52 byte packets
traceroute: sendto: Host is down
 1 traceroute: wrote quidco.com 52 chars, ret=-1
 *traceroute: sendto: Host is down
traceroute: wrote quidco.com 52 chars, ret=-1
 *traceroute: sendto: Host is down
traceroute: wrote quidco.com 52 chars, ret=-1
 *
traceroute: sendto: Host is down
 2 traceroute: wrote quidco.com 52 chars, ret=-1
 *traceroute: sendto: Host is down
traceroute: wrote quidco.com 52 chars, ret=-1
 *traceroute: sendto: Host is down
traceroute: wrote quidco.com 52 chars, ret=-1
 *
traceroute: sendto: Host is down
 3 traceroute: wrote quidco.com 52 chars, ret=-1
^C
$ traceroute news.sky.com
traceroute: Warning: news.sky.com has multiple addresses; using 80.239.216.75
traceroute to a1945.w7.akamai.net (80.239.216.75), 64 hops max, 52 byte packets
traceroute: sendto: Host is down
 1 traceroute: wrote a1945.w7.akamai.net 52 chars, ret=-1
 *traceroute: sendto: Host is down
traceroute: wrote a1945.w7.akamai.net 52 chars, ret=-1
 *traceroute: sendto: Host is down
traceroute: wrote a1945.w7.akamai.net 52 chars, ret=-1
 *
traceroute: sendto: Host is down
 2 traceroute: wrote a1945.w7.akamai.net 52 chars, ret=-1
 *traceroute: sendto: Host is down
traceroute: wrote a1945.w7.akamai.net 52 chars, ret=-1
 *traceroute: sendto: Host is down
traceroute: wrote a1945.w7.akamai.net 52 chars, ret=-1
 *
traceroute: sendto: Host is down
 3 traceroute: wrote a1945.w7.akamai.net 52 chars, ret=-1
^C
GlitterChick
Hooked
Posts: 8
Fixes: 1
Registered: 26-01-2017

Re: Unable to access some websites (Sky News, Quidco)

I've just noticed I can get at Quidco if I switch to plain http instead of https -- though my bookmark is the https variant which worked fine until today. Switching Sky News to https instead of http doesn't work for me though.

idonno
Rising Star
Posts: 134
Thanks: 14
Registered: 22-10-2015

Re: Unable to access some websites (Sky News, Quidco)

Just tried sky and quidco, load fine. Seems like a problem your end. One thing using tracert I didn't get any warning about multiple addresses for either address. Just went straight off to news.sky.com and quidco.com.

GlitterChick
Hooked
Posts: 8
Fixes: 1
Registered: 26-01-2017

Re: Unable to access some websites (Sky News, Quidco)

Fix

After pulling my hair out... I remembered I have Little Snitch installed. I haven't touched it in months, just let it run quietly away. Checked for updates, updated, and now I can access the sites again. Weird, but happy to have (sort of) worked it out.