FIBRE EXTRA - Still awaiting upraded speed
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: FIBRE EXTRA - Still awaiting upraded speed
FIBRE EXTRA - Still awaiting upraded speed
22-07-2019 5:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Last week I upgraded from PN unlimited fibre to unlimited fibre extra. Download speed is still around 32 mb/s. Has Plusnet forgotten to do the upgrade or does it take a longer time?
Re: FIBRE EXTRA - Still awaiting upraded speed
22-07-2019 6:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting in touch @tjh1837.
It looks like whilst the account was changed on our end no order was sent off to our suppliers to change the profile on their end.
I've now placed this for you and it will complete tomorrow which should give you faster speeds.
Let us know how you get on
Re: FIBRE EXTRA - Still awaiting upraded speed
22-07-2019 6:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you. About how long is it likely to take?
Re: FIBRE EXTRA - Still awaiting upraded speed
22-07-2019 6:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to us @tjh1837.
The order is due to complete tomorrow and you should see faster speeds from then
Re: FIBRE EXTRA - Still awaiting upraded speed
25-07-2019 11:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ever since Tuesday 23 July, when presumably the upgrade was implemented, my download speed has been around 19mb/s. Reduced from the previous average of about 32mb/s.
Re: FIBRE EXTRA - Still awaiting upraded speed
25-07-2019 4:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there @tjh1837,
Thanks for getting in touch.
I'm sorry to hear that, I appreciate the speeds should have increased with the upgrade. Please accept my apologies for any issues you are experiencing.
I've looked into this and it does appear to be a fault so I have responded here. Please can you respond via the ticket and let us know here once you have done so.
Thanks - LF
Re: FIBRE EXTRA - Still awaiting upraded speed
27-07-2019 3:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Still stuck at about 19mb/s download speed.
Several phone calls later and a visit by Engineer today. I now await a new Router/Modem from Plusnet .. though I was assured when I agreed to the upgrade that my existing equipment was sufficient. Soo, in view of the wasted time and trouble, I am now inclined to wish I had stayed with my previous 32mb/s average speed.
Re: FIBRE EXTRA - Still awaiting upraded speed
28-07-2019 11:18 AM - edited 28-07-2019 11:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @tjh1837,
I'm sorry that your speed is still poor and for the inconvenience that this has caused you.
I've tested your line and the test is no longer picking up the copper line fault that it was prior to the engineer visit and indicates that the line is currently syncing at at 72.8mbps:
GEA Test Detail | |||
Circuit ID | NA | Service ID | BBEUXXXXXXXX |
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
Description | GEA service test completed and no fault found . | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 72.8 Mbps | ||||
Upstream Speed | 20.0 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 217.6 | ||||
Upstream Rate Assessment | Low | ||||
Downstream Rate Assessment | Reasonable | ||||
Interference Pattern | Not Detected | ||||
Service Impact | No Impact Observed | ||||
Home Wiring Problem | Not Detected | ||||
Technology | VDSL | ||||
Profile Name | 0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off | ||||
Time Stamp | 2019-07-27T14:15:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 71.6 Mbps | 74.1 Mbps | 72.5 Mbps |
Up Stream Line Rate | 17.6 Mbps | 20.0 Mbps | 18.7 Mbps |
Up Time | 869.0 Sec | 900.0 Sec | 891.6 Sec |
Retrains | 0.0 | 1.0 | 0.2 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2019-07-28T09:46:55Z | 2019-07-28T10:01:55Z |
Ingress Code Violation | 270 | 1 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 29 | 0 |
However, the connection profile on your account dropped to 19mbps during the fault and hasn't been adjusted back up. As you have a static IP on your account, the connection profile was capping your speed. I'm sorry that this wasn't picked up on by the advisor that sent the new router and I will pass on feedback.
I've adjusted the connection profile now and if you reboot your router your speed should increase right away. The new router is on its way to you and I'd recommend that you switch to this one when it arrives as it's a better router than you currently have and also means that you'll no longer need to have the Openreach modem connected to the router, which will free up a plug socket.
Re: FIBRE EXTRA - Still awaiting upraded speed
29-07-2019 12:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Emily.
That’s VERY good. Thank you.
Have just measure the download speed after rebooting and got a reading of 52.7 mb/s. I will take more measurements after the new Router arrives and been set up ... and report back.
Re: FIBRE EXTRA - Still awaiting upraded speed
29-07-2019 1:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That's great @tjh1837.
At least we're able to see an increase for the moment.
Please do let us all know how you get on.
Re: FIBRE EXTRA - Still awaiting upraded speed
29-07-2019 4:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Download speed has been getting slower throughput this afternoon . The latest speed test shows it is down to 24.88 mb/s. I have attached the report of results to this message for you. Rebooting as no beneficial effect.
effect.
Re: FIBRE EXTRA - Still awaiting upraded speed
29-07-2019 4:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @tjh1837, thanks for the update.
Had the new router arrived as yet or was this still on the old router?
Re: FIBRE EXTRA - Still awaiting upraded speed
29-07-2019 5:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The old modem and router combination that I measured the 52.7 mbps with at midday. This is only the first day of the 3 to 5 working days delivery timescale for the mew Router.
Re: FIBRE EXTRA - Still awaiting upraded speed
30-07-2019 8:00 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to us @tjh1837
Let us know what your speeds are like once you've received the new router.
Re: FIBRE EXTRA - Still awaiting upraded speed
31-07-2019 2:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The router has arrived and been up and running for 24 hours. Have measured download speeds at irregular intervals. Highest reading occurred yesterday ... 60 mbps. Today, the lowest measurement occurred .... 51 mbps. Average over 24 hours was about 54 mbps. Have rebooted it from time to time ... just in vase.
Nice router ... worked fi st time.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: FIBRE EXTRA - Still awaiting upraded speed