FAO Gandalf for my mate fibre problem

[#1]

I've done that for them now.

[#2]

@Gandalf My mate say thanks for the ticket reply. But he want to know if he going to be charged £65 by an engineer in the last three engineers visit? As I know u told me that you will ensure he won't be charged by this few weeks ago. Also he say he will see how it go from today with his current hub one router and will monitoring on his line for the next few days to ensure there won't be no more intermittent drops or the sync rate dropped. If it does, then he will ask u for a new router replacement.

[#3]

@Gandalf for my line, can you please send me GEA Test as there appear two times re-sync drop in my FTTC by the exchange 80/20 to 40/10 then back to 80/20. Very weirdo & odd. Thanks. Lucky me the DLM haven't act nothing in the last 24 hours now until now.

My current stats:

Uptime: 1 day 12 hours 9 min 3 sec

adsl info --stats
adsl: ADSL driver and PHY status
Status: Showtime
Last Retrain Reason: 0
Last initialization procedure status: 0
Max: Upstream rate = 26952 Kbps, Downstream rate = 79076 Kbps
Bearer: 0, Upstream rate = 19999 Kbps, Downstream rate = 78171 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Link Power State: L0
Mode: VDSL2 Annex B
VDSL2 Profile: Profile 17a
TPS-TC: PTM Mode(0x0)
Trellis: U:ON /D:ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 6.5 15.1
Attn(dB): 12.0 0.0
Pwr(dBm): 12.4 0.9

Since Link time = 1 days 12 hours 9 min 3 sec
FEC: 2929 674
CRC: 0 134
ES: 0 114
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0

[#4]

Hi there, I have provided your GEA test on a ticket which can be found here.

[#5]

your speeds dropped again m8?

[#6]

@iangilf Yes it does. But I am ok at the moment @ 74Meg throughput speed as DLM will put me back on 80Meg soon if all possible.

[#7]

ok m8 mental though

[#8]

Yeah as DLM counting this below and send the data back to server at midnight every days and then the server sent it back to server to decided if DLM need to act, if it does, it normally trigger resync around 1:15am, sometimes 8am. And if DLM think it will improvement then it will resync normally in afternoon after 1pm.

Since Link time = 1 days 14 hours 41 min 13 sec
FEC: 3007 679
CRC: 0 140
ES: 0 119

[#9]

ok m8

DSL uptime:

2 Days, 6 Hours 35 Minutes 13 Seconds

Data rate:

20.00 Mbps / 79.99 Mbps

Maximum data rate:

31806 / 85189

Noise margin:

12.9 dB / 7.1 dB

Line attenuation:

14.3 dB

[#10]

@Gandalf @Ndegwa @RandallFlagg @EmilyD

Could you please push PN IP Profile to match BT IP Profile because my mate cannot gone pass more than 39Meg throughput speed and please check his Radius Log start from today (tuesday 14th August after 11:43am) to see if there any more disconnection or sync rate drop since the engineer has been to his house this morning.

His current BT Bras IP Profile (red) on his line below:

1. Best Effort Test: -provides background information.

Download Speed
38.89 Mbps

0 Mbps 66.33 Mbps
Max Achievable Speed

Download speedachieved during the test was - 38.89 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-66.33 Mbps .
Additional Information:
IP Profile for your line is - 66.33 Mbps

2. Upstream Test: -provides background information.

Upload Speed
17.29 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 17.29Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

His PN Bras IP Profile (Red) current stand below:

Telephone number:

0****************

Phone exchange:

WELLINGTON

Estimated line speed:

80Mb (This may vary between 61Mb and 80Mb) - Checked on 2017-08-08 00:20:09

Current line speed:

41.4 Mb

[#11]

Done, your friend should see some improvement now. 

[#12]

@Gandalf My mate has confirmed that his hub one is now at the maximum sync rate as G.INP has applied by DLM.

His BT IP Profile are now at 77.34Mb Sync at 79.9Mb. Can you please check his PN side profile as it not matched BT side end. His PN Current Line Speed are 68.6Mb.

He also saying old dsl cable, new dsl cable, faulty hub one is nothing to do with his speed issues. Look like engineer has fixed it somewhere else probably BT network etc or exchange as his line is now much stable since last engineer visit.

His bt speed test result as he forward to me.

1. Best Effort Test: -provides background information.

Download Speed
68.15 Mbps

0 Mbps 77.34 Mbps
Max Achievable Speed

Download speedachieved during the test was - 68.15 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-77.34 Mbps .
Additional Information:
IP Profile for your line is - 77.34 Mbps

2. Upstream Test: -provides background information.

Upload Speed
9.22 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 9.22Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

[#13]

Hi @goldenfibre,

I've taken a look into the account and boosted the speed profile to the highest rate that the line can achieve, which should hopefully be reflected now if your friend runs some more testing now. If there's still any issues please let us know, but hopefully this should sort it out.

[#14]

@Gandalf My mate are getting fed up with this now. His fibre play up again. Down to 40 Meg. He had enough now after third engineer visit unable to fix this and want to leave plusnet but he still in contract for 18 months. He regret now after agreed 18 months contract before his fibre start to having issues problem. I told him after third engineer visits he might be able to leave plusnet if plusnet accepted this is fault down to his fibre and can leave plusnet without remaining contract fee. But I am not 100% sure if plusnet ruling on his contract thought. I do feel bad myself now after recommend plusnet to him. What a big let down by plusnet and openreach on his line.

[#15]

Sorry to hear that..

We'll get his account updated shortly