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Extremely slow internet

bzykubd
Hooked
Posts: 5
Registered: ‎16-09-2016

Extremely slow internet

Middle of the night and I'm getting such speeds:

6783314123

Seriously :|

 

From my account details:

Estimated line speed:
80Mb (This may vary between 76Mb and 80Mb) - Checked on 2017-11-09 22:09:41
Current line speed:2 Mb

Why is it 2 mb?

Im using static IP, based in London Ealing (w5)

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 9,977
Thanks: 3,167
Fixes: 504
Registered: ‎21-04-2017

Re: Extremely slow internet

It looks like your account was a bit slow to update to your sync speed.

I can see that's since been done. How are your speeds looking now?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
bzykubd
Hooked
Posts: 5
Registered: ‎16-09-2016

Re: Extremely slow internet

Apparently its already fixed but I feel like its not really, only partially.

I wrote to support using chat, they fixed it and it was caused by other failure that's got fixed but my connection was still in emergency mode. Something like this.

Now speeds are better, but in game experience is laggy (there is a packet loss). Do you know if anything is still happening?