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Extremely slow fibre

ms813
Newbie
Posts: 2
Registered: 24-08-2016

Extremely slow fibre

Got my new fibre connection switched on this morning, but download speeds are only reaching ~2 Mb. My upload speed is up close to 15 Mb.

 I have just recently moved from a rural connection that was only getting ~2 Mb speeds, so could this be an IP profile issue?

 Thanks in advance for looking in to this issue. 

Best,

Matt

Moderator's note by Mike (Mav): Telephone number removed from attachment in a public forum

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2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 189
Registered: 01-01-2012

Re: Extremely slow fibre

If you disconnect then reconnect it should sort this out

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ms813
Newbie
Posts: 2
Registered: 24-08-2016

Re: Extremely slow fibre

Thanks for your quick reply.

 

My after restarting the router the speed has jumped up to ~35 Mb. Will monitor over the next few days and get back in touch if it hasn't reached the promised 60 Mb+ speeds.