cancel
Showing results for 
Search instead for 
Did you mean: 

Extremely slow fibre speed

madscotsman69
Newbie
Posts: 2
Registered: ‎23-04-2018

Extremely slow fibre speed

My connection has dropped from 74MB down to a miserable 1.6Mb Download
the upload has dropped from 20Mb to 4Mb

There is no changes to my setup or equipment.

I have gone through fault diagnosis on the BTwholesale site , including doing the further diagnostics.

However i keep getting The Performance Tester is disabled to support TAP3 for your broadband connection
So i'm at a loss for how to test further.

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,737
Thanks: 266
Fixes: 77
Registered: ‎27-04-2007

Re: Extremely slow fibre speed

Hi there, 

 

It looks like a previous issue has caused the speed profile to lower but for some reason our system didn't update to reflect that changing back to where it should be. 

 

I've just updated that manually so you should see some improvement. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
madscotsman69
Newbie
Posts: 2
Registered: ‎23-04-2018

Re: Extremely slow fibre speed

absolutely no improvement at all.
24apr.jpgway too slow
I am expecting the bar to be back at the other side of the scale.....