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Extremely poor speeds

Posts: 1
Registered: ‎30-06-2020

Extremely poor speeds



New to the community and I must stress I'm not really one to complain. However, I'm currently paying for Plusnet Fibre Extra and getting nowhere near the minimum speeds assured.


Ran a few speed tests (all from ethernet - not WiFi) and with all other devices disconnected/turned off. Getting 35Mbps down and around 17Mbps up. Guaranteed minimum is 50Mbps +. A few months ago, I was consistently getting 54Mbps with a single digit ping.


It appears that loads of people are encountering similar issues. Does anyone have any suggestions as to what I might try?


I have a ticket with support but I don't hold out too much for this (sorry guys). 


Really need an answer as both myself and my wife work from home (again - I'm very certain I'm not alone currently!!).


Any help gratefully received - don't want to leave but getting a tad fed up..  ☹️




Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: Extremely poor speeds

Hi there Steve,

Thanks for getting in touch.

Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, if you feel there is a Speed Fault please raise this online at

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team