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Extemely slow broadband speeds

Posts: 1
Registered: 02-04-2017

Extemely slow broadband speeds

Hi, my broadband speed seems to be really slow lately. See latest speed test (attached). Please can you help. 

Moderator's note by Mike (Mav): Changed thread title slightly.

Posts: 17,028
Thanks: 2,026
Fixes: 142
Registered: 06-04-2007

Re: Extemely slow broadband speeds

Moderator's note by Mike (Mav)

Moved to it's own thread by request and title changed slightly

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Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Extremely slow broadband speeds

Testing your line isn't showing any problems, the line is connected back to the cabinet at the full available speed and it's not picking up any problems or errors on the line.


Can you advise if you're testing on a wired or wifi connection?


Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0001
Description GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 40.0 Mbps
Upstream Speed 2.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 568.3
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-40M Downstream, Retransmission Low - 0.128M-2M Upstream, Error Protection Off
Time Stamp 2017-03-22T11:45:00
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 Chris Parr
 Plusnet Staff