Testing your line isn't showing any problems, the line is connected back to the cabinet at the full available speed and it's not picking up any problems or errors on the line.
Can you advise if you're testing on a wired or wifi connection?
| |
| Test Outcome |
Pass |
| Test Outcome Code |
GTC_FTTC_SERVICE_0001 |
| Description |
GEA service test completed and no fault found but unable to check for customer equipment connected to modem. |
| Main Fault Location |
OK |
| Sync Status |
In Sync |
| Downstream Speed |
40.0 Mbps |
| Upstream Speed |
2.0 Mbps |
| Appointment Required |
N |
| Fault Report Advised |
N |
| NTE Power Status |
PowerOn |
| Voice Line Test Result |
Pass |
| Bridge Tap |
Not Detected |
| Radio Frequency Ingress |
Not Detected |
| Repetitive Electrical Impulse Noise |
Not Detected |
| Cross Talk |
Not Detected |
| Estimated Line Length In Metres |
568.3 |
| Upstream Rate Assessment |
Very Good |
| Downstream Rate Assessment |
Very Good |
| Interference Pattern |
Not Detected |
| Service Impact |
No Impact Observed |
| Home Wiring Problem |
Not Detected |
| Downstream Policing Discard Rate |
0.0 |
| Customer Traffic Level |
Upstream and Downstream Traffic Detected |
| Technology |
VDSL |
| Profile Name |
0.128M-40M Downstream, Retransmission Low - 0.128M-2M Upstream, Error Protection Off |
| Time Stamp |
2017-03-22T11:45:00 |
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
