Experiencing packet loss? Disconnections? Please read

[#1]

The only way we're going to get plusnet to take this seriously is if we expose how bad their service actually is. This last two weeks have been a nightmare and as of yet they still haven't officially acknowledged that there's even an issue.

I propose we write a letter to watchdog (who have recently done an expose on poor ISP's) with evidence of the ridiculous ping spikes, 20-50% packet loss and constant disconnections.
Please can everyone who has been affected post a short description of their experience (with evidence if possible) over the past fortnight, and I will include it in the letter. If anything it may incentivise plusnet to allow us to end our contracts early and switch provider.

[#2]

Over the last month my security cameras have been disconnecting during peak times quite regularly. For the 2 years I've owned them they've been quite good.

After a call to the camera company they assured me their end was OK.

As a test I've setup a ping test with ThinkBroadBand and for the first few days it was OK but since 16:00 on Sunday my packet loss has been constant.

Something is going on:

Is there a way to reset my connection without totally resetting everything?

[#3]

"Is there a way to reset my connection without totally resetting everything?"

It depends on the modem/router that you are using and what it offers.

I use an ASUS DSL-AC68U and that allows you to go into the WAN settings and disable then re-enable the WAN without dropping either WiFi or DSL. That in turns forces a gateway re-connection, which usually results in connection to a different gateway. 

[#4]

How to do what @168bill suggests on a PlusNet Hub One:-

From the Hub's home page click disconnect then click connect.

[#5]

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@168bill wrote:

"Is there a way to reset my connection without totally resetting everything?"

It depends on the modem/router that you are using and what it offers.

I use an ASUS DSL-AC68U and that allows you to go into the WAN settings and disable then re-enable the WAN without dropping either WiFi or DSL. That in turns forces a gateway re-connection, which usually results in connection to a different gateway. 

Ah ha. I've got the RT-AC68U. I'm dubious now because I powered down both my modem and router simultameously earlier today (the 2 red bands) but when re powered, 3 mins then 10 mins, it gave me the same ip and the same packet loss. It seems to have a memory somewhere.

I still have good speeds albeit with random disconnections here and there, I'll have to sit it out and wait for a proper outage and reconnect.

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[#6]

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@Slobcat1337 wrote:
This last two weeks have been a nightmare and as of yet they still haven't officially acknowledged that there's even an issue.

We've a thread open on our service status feed now and we're working hard to get to bottom of the problem.

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