Experiencing packet loss? Disconnections? Please read
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Experiencing packet loss? Disconnections? Please read
20-11-2016 10:52 PM - edited 20-11-2016 10:54 PM
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I propose we write a letter to watchdog (who have recently done an expose on poor ISP's) with evidence of the ridiculous ping spikes, 20-50% packet loss and constant disconnections.
Please can everyone who has been affected post a short description of their experience (with evidence if possible) over the past fortnight, and I will include it in the letter. If anything it may incentivise plusnet to allow us to end our contracts early and switch provider.
Re: Experiencing packet loss? Disconnections? Please read
22-11-2016 6:32 AM
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Over the last month my security cameras have been disconnecting during peak times quite regularly. For the 2 years I've owned them they've been quite good.
After a call to the camera company they assured me their end was OK.
As a test I've setup a ping test with ThinkBroadBand and for the first few days it was OK but since 16:00 on Sunday my packet loss has been constant.
Something is going on:
Is there a way to reset my connection without totally resetting everything?
Re: Experiencing packet loss? Disconnections? Please read
22-11-2016 10:26 AM
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"Is there a way to reset my connection without totally resetting everything?"
It depends on the modem/router that you are using and what it offers.
I use an ASUS DSL-AC68U and that allows you to go into the WAN settings and disable then re-enable the WAN without dropping either WiFi or DSL. That in turns forces a gateway re-connection, which usually results in connection to a different gateway.
Re: Experiencing packet loss? Disconnections? Please read
22-11-2016 11:34 AM
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How to do what @168bill suggests on a PlusNet Hub One:-
From the Hub's home page click disconnect then click connect.
Re: Experiencing packet loss? Disconnections? Please read
22-11-2016 1:45 PM
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@168bill wrote:
"Is there a way to reset my connection without totally resetting everything?"
It depends on the modem/router that you are using and what it offers.
I use an ASUS DSL-AC68U and that allows you to go into the WAN settings and disable then re-enable the WAN without dropping either WiFi or DSL. That in turns forces a gateway re-connection, which usually results in connection to a different gateway.
Ah ha. I've got the RT-AC68U. I'm dubious now because I powered down both my modem and router simultameously earlier today (the 2 red bands) but when re powered, 3 mins then 10 mins, it gave me the same ip and the same packet loss. It seems to have a memory somewhere.
I still have good speeds albeit with random disconnections here and there, I'll have to sit it out and wait for a proper outage and reconnect.
Re: Experiencing packet loss? Disconnections? Please read
23-11-2016 8:24 PM
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@Slobcat1337 wrote:
This last two weeks have been a nightmare and as of yet they still haven't officially acknowledged that there's even an issue.
We've a thread open on our service status feed now and we're working hard to get to bottom of the problem.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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