Experiencing issues while gaming and streaming.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Experiencing issues while gaming and streaming.
Experiencing issues while gaming and streaming.
08-11-2019 10:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Experiencing issues while gaming and streaming.
09-11-2019 12:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hey @mcguinness16,
Thank you for getting in touch with us.
I'm sorry to hear you are having trouble with the speed of your services and I apologise for the frustration caused.
I've done a bit of remote testing this morning, your speeds are syncing at 31mbps download and 10mbps upload, while your connection does look a little but bit wobbly (as per the graph below). So you are at the low side of your estimates, can you go through our troubleshooting guide here & let us know how you get on?
Re: Experiencing issues while gaming and streaming.
09-11-2019 12:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Experiencing issues while gaming and streaming.
10-11-2019 8:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to me.
We'll need to do some troubleshooting to try and narrow down the cause of this issue.
I'd recommend starting with basic checks here, If these checks don't resolve the problem, the next step would be to connect your router directly to the test socket, which is under the faceplate of your master socket and seeing if the drops stop. This rules out internal wiring, face plates and extension sockets as being the cause. Please see the following guide for instructions on how to connect to the test socket. https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
Please let us know how you get on.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Experiencing issues while gaming and streaming.