Hi everyone,
I wasn't originally planning on making this post as I have already applied for a troubleshoot ticket few days ago however, I was just curious and eager to find out if anyone has any ideas or suggestions as to what could be going on with my internet whilst I wait for any type of reply.
I recently moved into a new flat and had ordered the Unlimited Fibre Extra package with Plusnet, it was quite nice timing because my internet had went live this Monday, only two days after I had moved in. Having spent the morning setting everything up i was fairly confused as the very first thing I did was a speedtest. The speedtest showed that my download speed was was only reaching around 4-4.5Mbps with the upload also being unusually low ranging from 1.5-2Mbps. Out of the dozen or so broadband packages which had been ordered throughout my life this was the first time experiencing anything like it.
I am aware that for the first week or two the speeds can be somewhat fluctuant as everything is being set up however, it just doesn't sit with me right that they would be this low. My estimated download ranges say they are between 31-45Mbps, with a minimum of 27.3Mbps. The speeds have never been this low for me, even when I had moved into new accommodations before.
The tests were conducted on a desktop computer using a wired connection. The only other device that is usually connected (apart from when I'm specifically doing tests) is my mobile phone, I own nothing else. Since I hadn't used my computer for a few days I did make sure all of the updates were suspended and any programs that use even the slightest bandwidth, including my anti-virus, were shut down/suspended.
Throughout the morning I tried testing stuff out by replacing some of the hardware. I changed out the DSL cable, the ethernet cable, the microfilter, even the router's power cable to exclude any electrical fault. The results were still all the same. One other thing I tried was removing the front cover of the master socket and ensuring the wiring was intact as well as cleaning out any dust.
Apart from all of that I wasn't really sure what else could be done. Over the next couple of nights I continued to test the internet and I noticed whilst working, particularly in the evening, my connection would drop all together. The router would do its thing and bring be back online eventually. Could just be the investigation team running test though. In my free time I also like to relax by playing some games, some of these games don't really require that much bandwidth so it's alright for the most part but at times I can get major and inconsistent lag spikes which don't stop unless I restart the router. But I'm overall I'm pretty sure this is just because of the low speeds.
I also recently did a BT broadband availability checker and compared it to my last address, everything seemed normal and as to what I expected. The ranges were slightly lower for the ADSL Products but the only major difference was the VDSL ranges being that I was 80Mbps download on my old address and 50Mbps for the current new one.
If anyone has any idea what could be going on I'd gladly like to hear it. Hope to hear from the investigation team soon.
