Excellent speed after upgrade but experiencing frequent disconnects.
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Re: Excellent speed after upgrade but experiencing frequent disconnects.
25-11-2019 1:33 PM
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Thanks for getting back to us @THP155
We've just updated the open fault with confirmation of the engineer visit.
Let us know how you get on after the visit
Re: Excellent speed after upgrade but experiencing frequent disconnects.
26-11-2019 1:17 PM
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HI @MatthewWheeler I have just updated the ticket following engineer visit. I'm not convinced that very much has really happened.
Re: Excellent speed after upgrade but experiencing frequent disconnects.
27-11-2019 10:45 AM
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Re: Excellent speed after upgrade but experiencing frequent disconnects.
27-11-2019 11:51 AM
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Thanks for that Mads. We'll have a look at the engineer notes when they arrive and take it from there. BTW, the line has already dropped at least 3 times since the engineer visit and the router is still showing fast path, so interleaving has not been applied (don't really want it anyway).
Re: Excellent speed after upgrade but experiencing frequent disconnects.
27-11-2019 6:28 PM
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Thanks for getting back to us @THP155
We've had the engineers notes back and they've confirmed that the engineer's theory is the speeds are too fast for the line to support
Interestingly according to our supplier's profile interleaving is applied and on a high level too so it's bizarre the router isn't showing this.
It may be that the profile on our supplier's end is out of date so I'll check this tomorrow for you.
Re: Excellent speed after upgrade but experiencing frequent disconnects.
27-11-2019 9:41 PM
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OK @MatthewWheeler thanks a lot.
Re: Excellent speed after upgrade but experiencing frequent disconnects.
28-11-2019 4:35 PM
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Thanks for your patience @THP155
I've checked one of our supplier's systems this morning and I can see your profile has now changed to "Downstream: 0.128M-80M with Retransmission (High). Upstream: 0.128M-20M with no error protection" which confirms interleaving has been removed and replaced with retransmission.
They're both similar in the fact they're there to correct errors on the line but Retransmission doesn't have as big an effect on latency as interleaving does.
I'd recommend monitoring the connection over the next couple of days to see if the drops increase or if settles down
Re: Excellent speed after upgrade but experiencing frequent disconnects.
28-11-2019 5:15 PM - edited 28-11-2019 5:17 PM
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Hi @MatthewWheeler . Thanks for checking and the explanation. I agree that monitoring for a few days is a good idea. Let's leave it over the weekend and have a look at a RADIUS graph on Monday if that's OK. Thanks for all the help so far. I can see that the line has recently dropped again so we could be in for the long haul on this one!!
Re: Excellent speed after upgrade but experiencing frequent disconnects.
04-12-2019 7:43 PM
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Dear Team
Thanks for the update on the ticket. I have updated it as well. Regards
Re: Excellent speed after upgrade but experiencing frequent disconnects.
05-12-2019 5:08 PM
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Hi @THP155, I have picked up the ticket and added a reply for you.
Please do get back to us if you have any further queries in the meantime.
Re: Excellent speed after upgrade but experiencing frequent disconnects.
05-12-2019 11:11 PM
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HI @LaurenB thanks for the update. I have added more to the ticket. Thanks
Re: Excellent speed after upgrade but experiencing frequent disconnects.
06-12-2019 4:02 PM
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Re: Excellent speed after upgrade but experiencing frequent disconnects.
07-12-2019 9:56 AM
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Hi @adamwalker thanks for the update. I have added to the ticket.
Re: Excellent speed after upgrade but experiencing frequent disconnects.
08-12-2019 8:27 PM
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Re: Excellent speed after upgrade but experiencing frequent disconnects.
12-12-2019 5:38 PM
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Hi Team
I have updated the ticket. Please could you run a GEA test and put up a RADIUS graph. Many thanks.
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